IT Operations Manager

Accredited Labs

IT Operations Manager managing day-to-day IT operations for Accredited Labs' national network. Responsible for cloud infrastructure, vendor management, and systems administration.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudETLFirewallsGoogle Cloud PlatformSwitching

About the role

Key responsibilities & impact

Own the relationship with our Managed Service Provider, setting expectations, SLAs, and priorities across help desk and end-user support, network and firewall / NOC, server and cloud administration, and security and compliance operations.
Manage the design, health, and performance of corporate and lab networks (LAN/WAN, Wi-Fi, VPN, firewalls, switching). Oversee physical and virtual server infrastructure, storage, and backup/DR across our locations, ensuring uptime, capacity, and resilience as we add sites.
Administer our cloud footprint across Microsoft 365, Azure, AWS, and Google Workspace / GCP, and lead the consolidation of cloud infrastructure onto AWS as our standard platform. Manage tenants, accounts, networking, cost, configuration, endpoint management (Intune), and configuration drift across environments.
Own JumpCloud as our identity management platform — directory, SSO, MFA / conditional access, device trust, and user lifecycle automation. Drive least-privilege access, identity hygiene, and clean onboarding and offboarding across all systems.
Serve as the primary administrator for key business applications (NetSuite, IndySoft, Salesforce, HubSpot), managing user accounts, permissions, security settings, system updates, and data hygiene. Implement, monitor, and maintain integrations between platforms using APIs and integration tools.
Partner with the MSP to operate our security stack — EDR, email security, vulnerability management, patching, backup integrity, and incident response — keeping endpoints and servers healthy, current, and protected.
Provide Tier-2 / Tier-3 support to internal teams as the escalation point above the MSP. Troubleshoot and resolve complex issues and develop training resources and documentation to improve user adoption and proficiency.
Identify workflow inefficiencies across IT operations and the business systems stack, and recommend or implement system enhancements, customizations, or automation to improve operational productivity.
Lead the IT side of integrating newly acquired locations — networks, identity, endpoints, applications, and data — onto our standard stack on a predictable timeline.
Work with third-party consultants, integration partners, and software vendors to escalate complex issues and drive timely resolutions. Partner internally with Operations, Finance, and Quality teams to align technology solutions with business priorities. As the environment scales, hire and lead a small internal IT team.

Requirements

What you’ll need

5–8+ years of progressive experience in IT operations, infrastructure, or systems administration, including direct ownership of network and cloud environments.
Demonstrated experience managing a Managed Service Provider or external vendors against SLAs, including help desk, network/NOC, and security operations.
Hands-on administration across Microsoft 365 / Azure, AWS, and Google Workspace / GCP, with experience leading or contributing to a cloud consolidation or migration onto AWS.
Experience administering an identity management platform such as JumpCloud, Okta, or Entra ID — SSO, MFA / conditional access, directory, and lifecycle automation.
Strong networking fundamentals: firewalls, VLANs, VPN, Wi-Fi, and multi-site connectivity.
Hands-on experience with Salesforce and NetSuite; familiarity with IndySoft, HubSpot, or similar platforms a plus.
Working knowledge of APIs, ETL tools, or middleware solutions, and a basic understanding of database concepts.
Strong communication skills, written and verbal, with a proven ability to translate technical issues into business language for non-technical stakeholders.
High attention to detail, strong problem-solving capabilities, and a proactive mindset.
Demonstrated ability to prioritize tasks, manage multiple projects simultaneously, and thrive in a fast-paced, multi-site environment.

Benefits

Comp & perks

Comprehensive medical coverage to support your well-being
Preventive and restorative care to keep you smiling
Coverage for eye exams, glasses, and contacts
Plan for your future with our retirement savings plan and generous employer match
Peace of mind with fully covered life insurance
Enjoy a healthy work-life balance with paid time off
Celebrate and recharge with paid company holidays
All necessary tools and technology supplied to help you succeed

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network administrationcloud administrationidentity managementAPI integrationserver infrastructurebackup and disaster recoverysecurity operationshelp desk supportnetworking fundamentalsdata hygiene

Soft Skills

communication skillsproblem-solvingattention to detailproject managementproactive mindsettraining developmentworkflow optimizationteam leadershipvendor managementstakeholder engagement