Accra

Senior Business Analyst

Accra

full-time

Posted on:

Location Type: Hybrid

Location: Minnetonka • Minnesota • United States

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Salary

💰 $80,000 - $94,000 per year

Job Level

Senior

About the role

  • Driving effective collaboration and problem solving between Homesura business teams and enterprise systems, ensuring solutions are well-implemented, sustainable, and support organizational objectives
  • Analyzing current workflows to identify gaps, inefficiencies, and identify opportunities for automation or optimization to reduce cost and enhance efficient service delivery
  • Leading end-to-end requirements lifecycle, including requirements, documentation, validation, quality testing, and change management
  • Proactively coordinating with all parties to ensure their needs are addressed and that all changes are aligned and mutually beneficial
  • Facilitating workshops, interviews, and discovery sessions with business partners and user SMEs to result in clearly understood functional/technical specifications
  • Creating clear and detailed business requirement documents (BRDs), functional requirements, user stories, and acceptance criteria
  • Leading all external partner relationships ensuring timely and effective communication and vendor support
  • Ensuring all required enterprise software runs effectively to meet the needs of the organization and be the Subject Matter Expert in software applications
  • Conducting feasibility studies of proposed solutions and cost–benefit analyses to guide decision-making
  • Creating and providing custom training and support to business teams on applications used to ensure end-users have required skills to effectively use technology
  • Creating comprehensive user guides and process documentation to support system understanding and adoption
  • Leveraging project management tools to monitor tasks, milestones, and overall progress, reporting updates on schedule and budget to senior management

Requirements

  • 4-year bachelor’s degree
  • 10+ years of work experience in business operations coupled with experience in maintaining, supporting, and improving IT platforms and enterprise applications
  • Experience in home care or social services industry preferred
  • Demonstrated ability to lead through influence, solve problems and navigate complex organizations
  • Demonstrated interpersonal skills with exceptional organizational, critical thinking, proactive problem-solving, and communication capabilities
  • Excellent analytical skills, with the ability to interpret complex data and offer actionable insights
  • Experience with data modeling, data analysis, and creating presentations and data representation using tools such as Power BI
  • Strong organizational skills and attention to detail, with the capacity to manage multiple projects simultaneously
  • Skilled in advanced project management and workflow analysis
  • Knowledge and proficiency in applying process improvement methodologies
  • Organize, prioritize and maintain a high standard of professional courtesy, flexibility, confidentiality, and discretion
  • Must pass a background study with the Minnesota Department of Human Services
  • Must be able to work independently and meet deadlines
  • Must have excellent professional, ethical and confidential behavior and skills at all times
Benefits
  • Work/Life Flexibility
  • Professional Development Opportunities
  • Generous Paid Time Off options
  • Free Mental Health/Wellbeing Program
  • Health, Dental, and Vision Insurance for full time employees
  • HSA + FSA for full time employees
  • Retirement Plan with employer match
  • Company Paid Disability & Life Insurance for full time employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisrequirements documentationquality testingchange managementdata modelingdata analysisprocess improvement methodologiesworkflow analysisautomationcost-benefit analysis
Soft Skills
problem solvinginterpersonal skillsorganizational skillscritical thinkingcommunication skillsleadershipproactive problem-solvingattention to detailflexibilityconfidentiality
Certifications
4-year bachelor’s degreebackground study with the Minnesota Department of Human Services