Senior Implementation Specialist

AccountsIQ

Senior Implementation Specialist at ExpenseIn responsible for providing customer onboarding and tailored training solutions. Ensuring product knowledge while educating customers on expense management strategies.

Posted 5/8/2026full-timeRemote • 🇬🇧 United KingdomSenior💰 £35,000 - £40,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Providing first-class customer service tailored to each customer’s needs.
Planning, managing, and educating customers as they adopt and implement ExpenseIn as their new expense and invoice management system.
Guiding customers on best practices of expense management and HMRC regulations.
Transferring customer learning and development experience into practical and focused product help material.
Ensuring the Head of Service Delivery is kept aware of the implementation milestones, the project atmosphere, and challenges.
Consulting with customers and design technical bespoke report specifications for the Development team.
Being a mentor for the Implementation Specialists.
Maintaining full product knowledge of services and features available to customers by independent testing or organising collaborative team testing sessions.
Performing user acceptance testing on new and enhanced features on both the ExpenseIn mobile app and web portal products.
Working as part of a busy operational team to deliver world-class customer service to all company stakeholders.
Maintaining and producing operational documentation to a high standard.
Be responsible for identifying, generating, and communicating product enhancement ideas to Product.
Forming part of the Service Delivery Senior team.

Requirements

What you’ll need

Minimum of 2 years of SaaS implementation or project management experience.
Sound technical knowledge, including but not limited to SFTP, API, and data processing.
Experience in using data mining tools.
Strong analytical and problem-solving skills.
Excellent communication and customer skills.
Experience working within a high-pressure operational environment.
Proficiency in all Microsoft Office applications and SQL database management systems.
Experience in providing customer training on-site or online.
Experience and knowledge of how to link business systems to improve business processes.

Benefits

Comp & perks

28 days annual leave + bank holidays + your birthday off
Hybrid working from London or Dublin offices
Working from abroad - up to 6 weeks per calendar year
Private Health Insurance
5% Pension contribution
Life Assurance - 4 x Salary Income Benefit
Wellbeing initiatives

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS implementationproject managementSFTPAPIdata processingdata mining toolsSQL database managementuser acceptance testingexpense managementHMRC regulations

Soft Skills

customer serviceanalytical skillsproblem-solving skillscommunication skillsmentoringcollaborationorganizational skillsadaptabilityattention to detailteamwork