Accountable

Senior Customer Success Manager – Tax

Accountable

full-time

Posted on:

Location Type: Remote

Location: Germany

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Salary

💰 €40,000 - €48,000 per year

Job Level

Senior

About the role

  • Support our Customer Success team with tax, accounting, and product-related user inquiries regarding the use of Accountable in Germany.
  • Provide technical support to internal teams on more complex tax questions.
  • Contribute to the development of our tax-related user communications — clear, understandable, and technically accurate.
  • Collaborate with colleagues in Berlin and Brussels to continuously improve our tax processes and standards.
  • Analyze recurring user questions and help improve the user journeys in Accountable's mobile and web apps.
  • Assist with quality assurance of tax content and the documentation of internal guidelines.
  • Perform basic reporting tasks and contribute to the analysis of relevant metrics (e.g., user satisfaction, error rates, submission quality).
  • Work closely with Marketing and Product teams to present tax topics in a clear, accurate, and user-friendly way.

Requirements

  • Completed vocational training, degree, or relevant professional experience in the tax or accounting field (e.g., tax clerk, tax specialist, certified accountant, payroll accountant, or similar).
  • Alternatively: career changers with a strong affinity for tax and accounting topics and the motivation to learn intensively.
  • Ideally, first practical experience working with self-employed individuals or sole proprietors.
  • Interest in explaining tax topics in a clear, practical way — not only technically correct but also user-focused.
  • Strong communication skills, empathy, and enjoyment in direct user interaction.
  • Structured, careful, and independent working style.
  • Hands-on mentality, initiative, and a solution-oriented mindset.
  • Interest in self-employment and entrepreneurship — ideally with personal experience in this area.
  • Excellent German language skills (written and spoken) and confident business-level English.
  • Motivation to take on responsibility in a growing, dynamic start-up and actively contribute to its development.
Benefits
  • Attractive salary package between €40,000 - €48,000 (depending on experience).
  • Permanent employment contract — we want to work together long-term.
  • Employer covers the Deutschlandticket for your mobility.
  • Subsidy for Urban Sports Club for your physical well-being.
  • Meal allowance for your daily lunch.
  • Flexible working conditions with a 100% remote option.
  • An international, ambitious team that takes ownership.
  • Close collaboration with management and founders — short decision-making paths.
  • Regular team events & offsites across Europe.
  • Interaction with our Brussels and Berlin offices and insights into international collaboration.
  • Steep learning curve through real responsibility from day one.
  • Clear development prospects and opportunities for career progression.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
taxaccountingreportingquality assuranceuser experience analysisdocumentationmetrics analysis
Soft Skills
communicationempathyuser interactionstructured working styleindependent workinginitiativesolution-oriented mindset
Certifications
tax clerktax specialistcertified accountantpayroll accountant