Client Success Renewal Manager
Accordant
full-time
Posted on:
Location Type: Remote
Location: Remote • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
Junior
About the role
- Lead the team responsible for subscription renewals and minimize churn
- Evaluate, standardize, and continuously improve the renewal strategy
- Oversee accuracy of renewal quotes and ensure high-quality output
- Collaborate with partners to meet process requirements and ensure quality client outcomes
- Maintain strong rigor around renewal timelines and contract visibility via Salesforce
- Support team members with complex renewals and client escalations
- Develop and monitor KPIs, including renewal rate, churn, expansion, and contraction
Requirements
- 1+ years managing a team in Customer Success, Renewals, or SaaS function
- 2+ years in a client-facing communications role, preferably managing relationships
- Strong understanding of SaaS financials (ARR/MRR, churn, expansion revenue)
- Proven ability to build and optimize processes in a high-growth environment
- Experience working with Salesforce (or similar CRM) to manage workflows
- Exceptional communication skills and ability to work with senior leadership
- Strong problem-solving skills; ability to translate data into recommendations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS financialsrenewal strategyKPI developmentprocess optimizationclient escalations
Soft skills
team managementclient-facing communicationrelationship managementproblem-solvingdata analysis