Client Success Representative – Renewals Specialist
Accordant
full-time
Posted on:
Location Type: Remote
Location: Remote • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
Junior
About the role
- Generate and review renewal and expansion quotes with clients; respond to related questions or concerns
- Cultivate client relationships, identify opportunities for growth, and work directly with CSM sales team members to expand their current subscription
- Collaborate cross-functionally to align client feedback with ongoing client needs and initiatives
- Assist clients in making informed decisions about their software subscriptions
Requirements
- 1+ yr of experience completing Sage Intacct, Sage 100 Contractor renewals
- Exceptional organizational and prioritization skills
- 1+ year of experience ensuring software subscription renewals
- 1+ year of experience driving revenue through upselling and subscription expansion
- 1+ year of experience in a client experience or customer service role
- Previous experience working in Salesforce
- Strong communication and presentation skills across organizational levels, including the C-suite
- Ability to navigate ambiguity and improve processes for efficiency
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Sage IntacctSage 100 Contractorsoftware subscription renewalsupsellingsubscription expansion
Soft skills
organizational skillsprioritization skillsclient experiencecustomer servicecommunication skillspresentation skillsability to navigate ambiguityprocess improvement