Accordant

Client Success Manager – Relationship Management

Accordant

full-time

Posted on:

Location Type: Remote

Location: Remote • New Jersey • 🇺🇸 United States

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Salary

💰 $85,000 - $95,000 per year

Job Level

Mid-LevelSenior

About the role

  • Cultivate strategic relationships to understand evolving needs and identify opportunities for growth
  • Ensure smooth transition from implementation to post-live status
  • Prepare and deliver comprehensive annual/quarterly business reviews for clients
  • Conduct regular cadence check-ins across an established book of business (+100 clients)
  • Manage inbound client requests, including de-escalation needs, questions related to integration opportunities, third-party software solutions, and Accordant’s proprietary software solutions and serve as a liaison across departments for resolution
  • Identify potential upsell leads and work closely with sales team to ensure correct solution is in place for client needs

Requirements

  • 3+ yrs Client Experience / Success / Customer Service background with a proven track record in both sales and client retention
  • 2+ years experience with Sage Intacct
  • 1+ yr of Experience Managing a large book of business (100+ clients)
  • Ability to navigate complex or escalated client relationships
  • Ability to multi-task with strong prioritization skills
  • Exceptional communication skills (verbal and written) to multiple levels of organizations, inclusive of C-suite
  • Ability to navigate ambiguity and build upon current processes to maximize efficiency
  • Previous experience with client metrics such as NPS, CSAT, and Voice of the Customer Data, and Client Health Scores
  • Knowledge of the construction industry
  • Proficiency in Salesforce
  • 1+ yr Software / SaaS experience in a sales-focused role.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Sage IntacctSalesforceNPSCSATVoice of the Customer DataClient Health ScoresSoftware experienceSaaS experience
Soft skills
client relationship managementmulti-taskingprioritizationcommunication skillsnavigating ambiguitybuilding processesde-escalation