Solutions Engineer

• Build trusted relationships with technical and business stakeholders, acting as the primary technical point of contact for live clients
• Provide expert guidance on platform architecture, configuration, integrations, and best practices across supported ERP solutions
• Lead technical discovery and collaborate with Client Success Managers to define and execute strategic account plans
• Identify and recommend process improvements, add-on solutions, or integrations that align with client needs and business goals
• Troubleshoot and resolve complex technical issues, coordinating with internal and external teams as needed
• Represent the voice of the client in cross-functional discussions with Product, Engineering and Support teams
• Participate in and contribute technical insights to annual business reviews and other key touchpoints
• Provide configuration support, develop technical documentation, and enable client self-sufficiency where possible
• Proactively identify and mitigate risks to system performance and client satisfaction
• Continuously refine and share internal best practices and scalable solutions for technical account management

Client Solutions Consultant

Solution Engineer

Software Solution Architect, Azure Architect

Senior Solutions Engineer

Senior Solutions Architect

Product Solutions Manager