System Administrator/Developer, Ross ERP
#twiceasnice Recruiting
ERPSQL
Senior Business Systems Administrator
Accora
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
Tech Stack
ERPJavaJavaScript
About the role
- To define, develop and administer the company’s critical business systems (NetSuite/HubSpot)
- Oversee setup and configuration of NetSuite and HubSpot, including user roles, permissions, workflows, and system preferences
- Ensure alignment of system configurations with business processes and compliance requirements
- Perform routine maintenance, manage updates, and troubleshoot technical issues to ensure system stability and performance
- Provide 3rd line support and training to end-users, enabling effective use of ERP/CRM tools in daily operations
- Ensure data accuracy, integrity, and security across platforms
- Design and maintain dashboards and reports using tools like Power BI and native CRM/ERP reporting features
- Support data transformation and visualization for operational and strategic insights
- Implement and enforce security policies to protect sensitive business data
- Manage access controls and audit trails in accordance with standards such as ISO and CyberEssentials
- Identify and implement process enhancements using system capabilities
- Develop and maintain custom scripts and workflows using SuiteScript, JavaScript, and SuiteQL to automate tasks and improve efficiency
- Lead integration efforts between ERP/CRM systems and other business platforms
- Optimize system performance and user experience through tailored configurations and enhancements
- Work closely with Finance, Sales, Operations, and other departments to translate business needs into system solutions
- Collaborate with the IT Manager on change requests and projects, ensuring timely delivery with documented testing and support materials
- Assist the IT department with general support issues to further the teams capacity and capabilities
- Take the lead on NetSuite related cases and resolve issues
- Help maintain the high level of positive feedback received from users
- Help to build on and improve IT system processes, procedures and policies
Requirements
- Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities
- Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses
- Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy
- Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public
- Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company’s long-term vision
- Adhere to relevant quality and regulatory requirements at all times
- Deep understanding of NetSuite
- Highly experienced in data transformation and reporting
- Proficient in scripting in multiple languages such as SuiteScript and Java Script
- Strong technical and analytical skills
- Understanding of CRM systems such as HubSpot (desirable)
- Experience working with financial and sales data (desirable)
- Experience administering Netsuite, ideally 3+ years
- Strong communication (oral and written) and numeracy skills
- Effective and confident telephone skills, with an excellent level of English
- Ability to work effectively both individually and in a team
- Ability to flourish in a competitive environment
- Excellent IT skills
- Relevant product and industry knowledge (desirable)
- Attention to detail, with good planning and organisational skills
- Drive and enthusiasm
- The potential to grow and develop in line with the business
- High degree of self-motivation and ambition
- Ability to influence and engage with colleagues, peers, key customers and prospects
- Positive, confident and determined approach
- Continuous improvement mindset
- Full driving licence
- Able to attend office in Cambridgeshire 5 days / week
