Procurement Specialist
Nexi Group
Customer Care / Bookings Coordinator
Accora
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- At the forefront of sales efforts, working closely with customers to ensure a seamless and personalized experience
- Proactively engaging with clients, booking seating assessments, and coordinating with the Customer Care team
- Answering telephone calls and emails from customers
- Booking seating and FloorBed assessments into the relevant product specialist’s diary and managing schedules
- Working closely with product specialists to optimize diaries and travel routes
- Occasionally making outbound calls and emails to promote assessments
- Providing general support for the sales team
- Meeting KPIs: assessment bookings, missed call rate, team revenue
- Adhering to health and safety, regulatory standards, and company core values
Requirements
- Answering telephone calls and emails from our customers in a timely manner
- Booking seating and FloorBed assessments into the relevant product specialist’s diary
- Working closely with the product specialist team and colleagues to ensure most efficient use of PS’s day
- Occasionally outbound calls and emails may be required to customers to promote assessments
- General support for sales team
- Qualification to A-level standard or equivalent (desirable)
- Customer service experience (desirable)
- Relevant product and industry knowledge (desirable)
- Previous experience of managing diaries (desirable)
- Effective and confident telephone skills, with an excellent level of English (essential)
- A good understanding of geographical areas across the country (essential)
- Ability to learn to use internal diary systems and Google maps (essential)
- Ability to calculate travel time accurately between locations (essential)
- Ability to work effectively in a team (essential)
- Good ICT skills (essential)
- Attention to detail, with good planning and organisational skills (essential)
- Drive and enthusiasm (essential)
- Positive, confident and determined approach (essential)
- Continuous improvement mindset (essential)
- Full driving licence (essential)
