Accora

Customer Care / Bookings Coordinator

Accora

full-time

Posted on:

Location: 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • At the forefront of sales efforts, working closely with customers to ensure a seamless and personalized experience
  • Proactively engaging with clients, booking seating assessments, and coordinating with the Customer Care team
  • Answering telephone calls and emails from customers
  • Booking seating and FloorBed assessments into the relevant product specialist’s diary and managing schedules
  • Working closely with product specialists to optimize diaries and travel routes
  • Occasionally making outbound calls and emails to promote assessments
  • Providing general support for the sales team
  • Meeting KPIs: assessment bookings, missed call rate, team revenue
  • Adhering to health and safety, regulatory standards, and company core values

Requirements

  • Answering telephone calls and emails from our customers in a timely manner
  • Booking seating and FloorBed assessments into the relevant product specialist’s diary
  • Working closely with the product specialist team and colleagues to ensure most efficient use of PS’s day
  • Occasionally outbound calls and emails may be required to customers to promote assessments
  • General support for sales team
  • Qualification to A-level standard or equivalent (desirable)
  • Customer service experience (desirable)
  • Relevant product and industry knowledge (desirable)
  • Previous experience of managing diaries (desirable)
  • Effective and confident telephone skills, with an excellent level of English (essential)
  • A good understanding of geographical areas across the country (essential)
  • Ability to learn to use internal diary systems and Google maps (essential)
  • Ability to calculate travel time accurately between locations (essential)
  • Ability to work effectively in a team (essential)
  • Good ICT skills (essential)
  • Attention to detail, with good planning and organisational skills (essential)
  • Drive and enthusiasm (essential)
  • Positive, confident and determined approach (essential)
  • Continuous improvement mindset (essential)
  • Full driving licence (essential)