Accomsure - ALE Management Solutions

Executive Assistant

• Coordinate daily calendars, including e-mail triage, scheduling and taking on special projects
• Task list management, including facilitating accountability to both CEO’s on their “must-do’s” on a weekly basis
• Action-plan management for the Executive team (reporting to CEO’s), including updating actions captured during meetings and creating briefs for the CEO’s for follow-ups
• Plan appointments, meetings and events
• Conserve the CEO’s time by reading, researching, and routing correspondence, drafting letters, e-mails and documents for business and personal matters
• Collecting and analyzing information and initiating outbound communications with both CEO’s and other stakeholders in their organizations
• Use Microsoft software to format and prepare documents, spreadsheets, forms, databases, reports, presentations, and other documents
• Problem solve and handle initial objections on tasks on behalf of the CEO’s prior to escalating
• Transcribe material from handwritten notes or dictation
• Coordinate travel arrangements and accommodation for CEO’s both for business and personal trips
• Act as a point of contact between CEO’s and employees/clients
• Complete personal administrative tasks for the co-CEO’s and their spouses
• Be available for off-hour calls that require immediate assistance for things such as a change in the hotel, change of flights, boardrooms, etc.
• Maintain a high degree of confidentiality & discretion with all information and requests handled.

Executive Assistant to CEO

Solutions Engineer

• Maximize preferred vendors HUB to achieve utilization objectives & partner fulfillment targets.
• Source independent housing providers and service vendors when internal inventory does not meet claim needs.
• Negotiate with suppliers to secure the most favorable rates, terms, and service levels.
• Work with the Vendor Management team to build and maintain a diverse network of reliable vendors and partners to ensure flexible, scalable sourcing capacity.
• Continuously evaluate vendor performance and cost competitiveness, sharing feedback with the Vendor Management Team to enhance the relationship.
• Analyze claims and strategically position available housing and service solutions to maximize service delivery and business opportunity.
• Oversee pricing, negotiation, and selection strategies to ensure solutions align with both client expectations and internal performance objectives.
• Track key performance metrics (i.e. cost-to-placement ratios, time to placement, cost per claim) and identify opportunities for improvement.
• Collaborate with Operations and Finance teams to forecast and manage profitability trends.
• Oversee the end-to-end solution process to ensure accuracy, speed, and compliance with policy coverage.
• Navigate and troubleshoot issues that arise during placements (e.g., property concerns, client dissatisfaction, vendor disputes) in a manner that minimizes liability for Accomsure.
• Apply strong problem-solving and critical-thinking skills to assess issues, identify root causes, and implement solutions that protect company interests and maintain service quality.
• Demonstrate an understanding of applicable governing laws, including Residential Tenancy Acts and other housing regulations, to ensure compliant interactions with landlords, property managers, and clients.
• Proactively navigate potential legal or contractual risks related to accommodations and take steps to minimize exposure or disputes.
• Develop and implement standard operating procedures for issue resolution and de-escalation.
• Ensure that all placement decisions prioritize safety, service quality, and adherence to contractual obligations.
• Lead, mentor, and develop a team of sourcing and placement specialists focused on both operational excellence and financial performance.
• Partner cross-functionally with Claims Management, Finance, and the broader Sales teams to deliver seamless claim outcomes.
• Contribute insights to product strategy and process improvement initiatives aimed at increasing efficiency, customer satisfaction, and profitability.

Executive Assistant to CEO

Property Solutions Manager