Delivery Manager

accompio

Delivery Manager leading strategic partnerships and service excellence in a growing IT company. Significant focus on business growth and team leadership in a hybrid working environment.

Posted 5/5/2026full-timeEinbeck • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Strategic partnership: You act as a central sparring partner for our clients up to C-level (CIO) and develop long-term relationships.
Holistic leadership: You assume professional, financial and personnel responsibility for our Customer Center.
Leadership of leaders: You coach your team leads, foster their development and create a high-performance culture for optimal service quality.
Service excellence: You manage strategic service management and are the decisive authority in critical escalation cases (Major Incidents).
Business growth: You identify revenue opportunities, negotiate contracts confidently and actively support tenders for key accounts.
Operational control: You have budgets, resources and KPIs firmly under control and make well-founded personnel decisions.
Transformation: You proactively shape transitions and change processes and ensure the timely achievement of strategic goals.

Requirements

What you’ll need

Experienced leader: You have several years of leadership experience in IT managed services and have successfully coached and developed team leads.
Service professional: ITIL processes and IT service management are your home. You know how to manage budgets and use resources efficiently.
Confident communicator: Whether with your own team or at C-level (CIO) with the client – you present yourself with negotiation confidence, authenticity and diplomacy.
Strategic thinker: You recognize economic levers, make clear decisions and have experience supporting transition projects.
Technical foundation: You bring a solid IT background to understand your clients' challenges without needing to perform administrative tasks yourself.
Mindset: You act entrepreneurially, keep an overview even in critical phases and combine service mentality with assertiveness.

Benefits

Comp & perks

Open company culture: Experience a transparent and appreciative culture – achieving more together
Permanent employment: Kick off your career with a permanent contract at an innovative, dynamically growing company
Mentoring & onboarding: We support you with mentoring and a tailored onboarding program for your optimal start
Freedom to shape your role: Implement your ideas independently and help shape our company's collaboration and values
Flexibility & work-life balance: Benefit from mobile and location-independent work as well as a flexible working time model
Health and wellbeing: Use a variety of health and fitness offers via our Work-Life portal
More for you – thanks to corporate benefits: Enjoy exclusive discounts and attractive offers through our corporate benefits portal
30 days of vacation: Enjoy ample time for rest and relaxation
Employee referral program: Recommend new colleagues and secure attractive cash bonuses for successful hires
Diverse development opportunities: Wide-ranging personal and professional development options, including cross-departmental opportunities
Ice cream flat rate in summer: Enjoy unlimited cool treats in the office on hot days
Drinks & fruit: Help yourself to free drinks and fresh fruit at any time
Monthly team breakfast: Start the day relaxed with your colleagues
After-work events: Get to know your team outside of work at regular events
Non-cash benefits: Look forward to monthly extras in the form of a flexible benefit card
Bike leasing: Use our bike leasing offer for eco-friendly and flexible mobility for private use and your commute
Capital-forming benefits: Secure additional financial advantages for building your assets
Anniversary bonus: Celebrate your tenure with attractive rewards for special milestones
Time-off compensation: Easily compensate excess hours
Company car: Enjoy comfortable mobility with a company vehicle

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ITIL processesIT service managementbudget managementresource managementKPI managementstrategic service managementnegotiationtransition project support

Soft Skills

leadershipcoachingcommunicationstrategic thinkingentrepreneurial mindsetdiplomacyassertivenessservice mentality