accompio

IT Support Specialist

accompio

full-time

Posted on:

Location Type: Hybrid

Location: Lindau • 🇩🇪 Germany

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

FirewallsITSM

About the role

  • You qualify incoming support requests and handle the initial processing — both technically and organizationally.
  • You independently process standard changes according to defined procedures.
  • You reliably resolve simple incidents yourself and escalate complex cases to the appropriate specialist teams.
  • You monitor monitoring systems and initiate initial measures when necessary.
  • You document and communicate clearly and with a service-oriented approach in the ticketing system.

Requirements

  • You speak fluent German (C1) and good English (B2).
  • You have completed IT training (e.g., IT specialist/Fachinformatiker or IT systems technician/IT-Systemelektroniker) and have initial experience in a service desk.
  • You have technical understanding of IT infrastructure (e.g., virtualization, backup, monitoring, firewalls).
  • You are familiar with Windows servers and have ideally worked with ITSM tools such as AutoTask.
  • You are familiar with ITIL processes or may even hold an ITIL® Foundation certification.
  • You work in a structured, service-oriented, and reliable manner — even when handling a high ticket volume.
  • You communicate in a friendly, clear, and solution-oriented way — both on the phone and in writing.
  • You are willing to learn and aim to develop professionally over time.
Benefits
  • Kick-start your career with a permanent employment contract at an innovative, fast-growing company.
  • Mentoring & Onboarding: We support you with mentoring and a tailored onboarding program for your optimal start.
  • More for you — corporate benefits, bike leasing, health and fitness programs, a benefits card, and on-site catering.
  • 30 days of vacation: Enjoy ample time for rest and balance.
  • Freedom to shape your role: Implement your ideas autonomously and help shape the teamwork and values of our company.
  • Flexibility & work–life balance: Benefit from mobile and location-independent working and a flexible working hours model.
  • Employee referral program: Recommend new colleagues and secure attractive cash bonuses for successful hires.
  • Diverse personal and professional development opportunities, including cross-departmental options.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT infrastructurevirtualizationbackupmonitoringfirewallsWindows serversservice desk experienceticketing systemincident resolutionchange management
Soft skills
service-orientedstructured workreliableclear communicationfriendly communicationsolution-orientedwillingness to learnprofessional development
Certifications
ITIL® Foundation