Virtual Outreach Specialist – Healthcare Telesales

Accompany Health

Virtual Outreach Specialist engaging with seniors and dual-eligible patients for healthcare services. Conducting calls to educate, support, and schedule patient visits for Accompany Health

Posted 5/18/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 per yearWebsite

About the role

Key responsibilities & impact

Conduct outbound calls and virtual outreach (SMS, email) to patients to provide information and education about Accompany Health services and resources
Monitor and answer all inbound calls and SMS from patients interested in learning more about our program
Support patients by answering their questions, addressing their concerns, and providing guidance on how Accompany Health can support their needs
Maintain a strong understanding of the features and benefits of our services, so that you can clearly articulate the information to our patients
Document all interactions and maintain timely, accurate records of patient outreach activities
Attend and participate in training and coaching sessions to continuously improve our engagement scripts and techniquesProvide a fantastic experience for all patients interacting with our program regardless of the outcome of the call/conversation
Utilize our home-grown CRM system to track leads, manage appointments, update patient information, track call notes, and create follow-up tasks
Achieve patient engagement targets as driven by company KPIs

Requirements

What you’ll need

High School Diploma/GED or higher
2+ years of related experience in a healthcare sales, direct marketing or customer service capacity
Ability to quickly build trust and rapport with seniors and other patients
Ability to work after hours and weekends if needed
Ability to work independently and as part of a team
Are internet-connected, able to work remotely
Direct-to-consumer sales or patient engagement at a health plan, medical facility or another healthcare setting (Preferred)
Knowledge of Medicaid and/or Medicare programs and senior services (Preferred)
Bachelor’s Degree preferred (Preferred)

Benefits

Comp & perks

bonuses
equity
benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM systempatient engagementdirect marketingcustomer servicehealthcare salesdocumentationrecord keepingoutbound callsvirtual outreachlead tracking

Soft Skills

building trustrapport buildingcommunicationteamworkindependenceadaptabilityproblem-solvingempathyactive listeningcustomer focus

Certifications

High School DiplomaGEDBachelor’s Degree