Account Executive

• Establish and maintain relationships with key stakeholders at all levels within the airline and hotel partners.
• Communicate and meet with major clients regularly to ensure that API deliverables are met.
• Create a client sourcing strategy based on solid market insights
• Report on strategy and savings matrix for nominated accounts
• Strive to create increased value for the client by providing new points of view and recommendations that are aligned with desired business goals.
• Develop and deliver strategic account objectives.
• Suggest solutions and innovative ideas to meet client needs
• Handle complaints and problems in a timely and effective manner.
• Prepare monthly, quarterly and annual reports and budget forecasts for the client.
• Prepare and conduct site inspections domestically and internationally when required to ascertain suitability for the airline in line with minimum requirements.
• Where necessary, conduct virtual site inspections to assess a hotel's suitability
• Effectively manage union relationships as part of the site inspection process
• Provide strategic leadership to expand opportunities within assigned accounts.
• Communicate with the Vertical Leader on client performance, strategies and needs.
• Coordinate and manage weekly meetings with the designated airline to ensure sourcing deliverables remain on target and airline sign-off approval processes are followed.
• Maintain an action log to ensure all parties are aware of action points and follow-up resolve points are understood, leading weekly meetings to review with the airline and internally
• Support and help prepare client communications ranging from weekly performance meetings to business reviews.
• Assist the Research & Sourcing team in ensuring all details of a destination presentation are accurate and offered to the airline for review.
• Document, troubleshoot and resolve operational and sourcing events
• Become knowledgeable with API’s technology platforms for the Account Management department.
• Maintain spreadsheets and update databases as required.
• Support the Senior Account Director or Account Management on assigned projects as requested in line with the growth of the business.

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Strategic Account Executive – Australia

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