Collections Representative

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Collections Representative handling past-due accounts at Canon Financial Services. Responsible for customer communication and account management in a hybrid work environment.

Posted 7/7/2026full-timeBurlington • New Jersey • 🇺🇸 United StatesJunior💰 $18 - $27 per hourWebsite

About the role

Key responsibilities & impact

Managing past-due accounts, including customers with balances aged 1–30 days as well as accounts exceeding 31 days delinquency
Providing customer service regarding collection issues
Process customer refunds, review account adjustments, and resolve client discrepancies
Monitoring and maintaining assigned accounts
Building and maintaining working relationships with customers, dealers, and associates
Follow through on all issues timely and accurately to resolution
Resolve customer delinquency to ensure resolution prior to 90 days
Accountable for reducing delinquency for assigned accounts
Resolving disputes such as insurance, asset usage, sales tax, etc. in a timely fashion
Update core systems with case management

Requirements

What you’ll need

1 year of Collections/Customer Service experience
Minimum of a HS Diploma or equivalent required
Strong verbal and written communication skills
Intermediate knowledge level of Microsoft Office products
Ability to work successfully within a team environment
Proven analytical problem solving skills
Basic math skills required
Ability to multitask and excel in a fast paced environment
Strong ability to prioritize, with excellent time management skills
Successful utilization of systems: SalesForce, Unified Desktop, Leasewave

Benefits

Comp & perks

medical
dental
vision
401(k) Savings Plan
discretionary profit sharing
discretionary success sharing
educational assistance
recognition programs
vacation
flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementDispute ResolutionBasic Math SkillsRefund ProcessingAccount Adjustment Review

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationTeam CollaborationMultitasking AbilityPrioritization Skills