accessiBe

Manager, Parts Planning

accessiBe

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Salary

💰 $77,180 - $115,580 per year

Job Level

SeniorLead

About the role

  • Accountable for leading the strategic and operational planning of service parts to ensure optimal inventory levels, availability, and cost efficiency across a diverse portfolio of production and office print devices.
  • This role combines deep analytical capabilities with strong communication and collaboration skills to support uptime, customer satisfaction, and operational efficiency.
  • Ensures that goals, deadlines and budgets are met and interacts regularly with other managers across the organization.
  • Utilizes historical usage, machine population data, and service trends to forecast parts demand across multiple product lines and geographies.
  • Develops and executes inventory plans that balance service level targets, working capital, and obsolescence risk, especially for high-mix, low-volume parts.
  • Manages parts planning through product introductions, phase-outs, and technology transitions, ensuring continuity of service support.
  • Collaborates with suppliers, procurement, and service delivery teams to ensure timely replenishment and proactive risk mitigation.
  • Leverages planning systems and analytics tools to identify patterns, improve forecast accuracy, and drive continuous improvement for all stocking locations.
  • Collaborates with various teams to anticipate and plan for seasonal or promotional spikes in demand, ensuring readiness and minimizing shortages.
  • Takes ownership of recommending, testing, and supporting deployment of planning system enhancements to improve accuracy, efficiency, and user experience.
  • Identifies opportunities to recover warranty credits by tracking eligible parts, coordinating with service teams, and ensuring timely claims with suppliers or OEMs.
  • Collaborates with internal and external auditors to ensure SOX compliance and maintain robust documentation and controls.
  • Ensures all export control requirements are followed for international shipments and transactions.
  • Leads and mentors planning team, fostering a culture of ownership, agility, and innovation.

Requirements

  • Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt).
  • APICS Certified in Planning and Inventory Management (CPIM) or equivalent preferred.
  • Cross Functional Team participation in projects both on and off site.
  • Travel required, estimated at 15-20% (valid driver's license and acceptable driving record necessary).
  • Proficient in Advanced Excel, Access, Power Point, and use of analytical tools (including Google Chrome equivalents).
  • Ability to present to leadership and/or customers on planning performance and effectiveness during QBR's.