Collections Representative

accessiBe

full-time

Posted on: 1/13/2026

Location Type: Hybrid

Location: Mount Laurel • New Jersey • United States

✨ AI Apply

💰 $18 - $27 per hour

About the role

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
Responsible for monitoring and maintaining assigned accounts
Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases
Resolve customer delinquency to ensure resolution prior to 90 days
Accountable for reducing delinquency for assigned accounts
Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion
Has skip tracing/account reconciliation knowledge
Update core systems with case management while updating and maintaining both the contact and virtual account database
Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image
Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time
Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers
Successfully completes other projects as assigned by management
Ability to manage customers with multiple schedules

Experience Preferred: 1 year of Collections/Customer Service experience
High school diploma or equivalent is required; additional vocational training or coursework in a related field is a plus
Strong verbal and written communication skills
Intermediate knowledge level of Microsoft Office products
Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met
Proven analytical problem solving skills and basic math skills required
Ability to multitask and excel in a fast paced environment
Strong ability to prioritize, with excellent time management skills
Successful utilization of systems: SalesForce, Unified Desktop, Leasewave

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

collectionscustomer serviceaccount adjustmentsskip tracingaccount reconciliationproblem solvingbasic math

communicationteamworktime managementmultitaskingprioritizationcustomer focusdecision making