accessiBe

Technical Solutions Professional III

accessiBe

full-time

Posted on:

Location Type: Hybrid

Location: Melville • Illinois, New York • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $33 - $50 per hour

Job Level

JuniorMid-Level

About the role

  • Provide expert troubleshooting for high-end Large Format hardware and related systems, including network connectivity for production devices such as Arizona, Colorado, plotWAVE, colorWAVE, and imagePROGRAF Devices
  • Duplicate, re-create, or configure environments within an open pre-escalation framework to diagnose issues, propose solutions, and report status updates
  • Accurately record all interactions in the Call Management System to ensure efficient follow-up and timely resolution
  • Contribute to internal and external knowledge bases via Teams, Canon Grid, and other platforms
  • Produce concise “How-To” videos for the e-Support library to assist technicians and engineers in resolving issues independently

Requirements

  • 2 - 5 years of technical proficiency in the Large Format Systems (LFS) imaging industry
  • 2 - 5 years troubleshooting and repairing Canon Large Format digital products (Arizona, Colorado, plotWAVE, colorWAVE, imagePROGRAF)
  • Strong knowledge of computer platforms, hardware flashing, system software updates, and print driver installation
  • Strong electrical and mechanical troubleshooting skills
  • Comprehensive understanding of Canon digital LFS products including manuals and tools
  • Ability to use tools such as voltage meter and electrical schematics in troubleshooting
  • Associate’s degree in Electronics or equivalent military/trade school training preferred. 2 - 4 years of active field experience will also be considered
  • Network+ or equivalent hardware vendor training/certification highly preferred
  • Excellent oral and written communication skills
  • Proven customer service skills and a professional, engaging demeanor
  • Ability to work flexible hours and occasional light travel (up to 10%)
Benefits
  • Employee referral bonus
  • Employee discounts
  • “Dress for Your Day” attire program (casual is welcome, based on your job function)
  • Volunteer opportunities to give back to our local community
  • Swag! A Canon welcome kit and official merch you can’t get anywhere else
  • competitive compensation and benefits including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingrepairingLarge Format Systemshardware flashingsystem software updatesprint driver installationelectrical troubleshootingmechanical troubleshootingknowledge of Canon digital LFS productsusing voltage meter
Soft skills
oral communicationwritten communicationcustomer serviceprofessional demeanorengaging demeanorflexibilityproblem-solving
Certifications
Network+military trainingtrade school training