Account Coordinator
accessiBe
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $30,000 - $35,000 per year
Job Level
JuniorMid-Level
About the role
- Manage a high volume of daily customer interactions via phone and email with professionalism, accuracy, and urgency
- Provide proactive support to customers to identify potential issues and resolve them before they escalate
- Partner closely with internal teams to ensure accounts are set up for success and operating smoothly
- Maintain comprehensive account records by tracking all communications, deliverables, and follow-ups, and actively hunting for and establishing relationships with key decision-makers
- Execute ad hoc account-related tasks as needed, including reporting, coordination with internal departments, and process documentation
- Identify trends or recurring issues and share insights to help streamline operations and reduce reactive work
- Contribute to continuous improvement efforts, offering feedback on tools, workflows, and customer experience enhancements.
Requirements
- 1–2 years of experience in customer service, account coordination, or client support (business to business experience preferred)
- Exceptional written and verbal communication skills, with the ability to handle multiple customer conversations simultaneously
- Strong organizational skills and attention to detail — able to manage multiple priorities in a high-paced environment
- Proactive problem-solver with a positive, team-oriented attitude
- Comfortable using CRM and ticketing systems (e.g., Salesforce, Zendesk)
- Ability to stay calm under pressure and maintain professionalism in all interactions.
Benefits
- Competitive Salary - the salary band for this position ranges from $30,000-$35,000 dependent on experience and skill set
- Career Planning and Growth Opportunities
- Opportunity to be a key employee of the world leader in online accessibility
- Remote position - this role would be based remotely around Toronto, Canada
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceaccount coordinationclient supportreportingprocess documentation
Soft skills
written communicationverbal communicationorganizational skillsattention to detailproblem-solvingteam-oriented attitudeability to handle multiple conversationscalm under pressureprofessionalism