Managed Services Agent – Healthcare

Access TeleCare

Managed Services Agent performing multi‐channel telemedicine consultations for Access TeleCare. Collaborating with clinical teams and prioritizing consultations across service lines while working remotely.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing multi-channel emergency and routine consultations while maintaining effective communication and collaboration across departments. Exhibits strong customer service skills and attention to detail in a healthcare environment.

Highest-signal resume keywords

Emergency Consultation ManagementCall Center ExperienceMicrosoft Office ProficiencyCustomer Service SkillsCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention to DetailProfessionalismTeam SpiritService Excellence

Tools & Technologies

Computer-Aided Dispatch SystemCommunication ToolsCollaboration Tools

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

HealthcareConsultation WorkflowsPatient RoundingEmergency Services

About the role

Key responsibilities & impact

Perform multi‐channel emergency and routine consultation assignment for multiple service lines
Responsible for receiving and prioritizing emergency and routine consultations across multiple service lines and specialties
Effectively and efficiently manage incoming consultations workflows processes
Effectively and efficiently manage the patient rounding workflow daily
Interacts with clinical and operational teams to prioritize and assign requesting emergency/ non‐emergency consultations for multiple services lines
Uses established and approved protocols, workflows, and the computer‐aided dispatch system to evaluate the situation and take the appropriate actions
Test readiness of computer, cameras, and other related communications equipment
Monitors and maintains queues to quickly prioritize and assign consultations to meet or exceed response time expectations
Demonstrate service excellence in meeting and exceeding all metrics
Exhibit a high degree of professionalism at all times when interacting with the healthcare facilities, Physicians, co‐workers, and supervisors
May be required to be on‐call, remain on duty after shift‐end and respond to emergency situations at any time
Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objective of the Clinical Support team
Maintains a favorable, collaborative, and professional working relationship with all departments to ensure efficient working environment to achieve company’s mission
Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary
Maintains a positive team spirit and fosters a positive organizational culture that aligns with the company values
Performs other responsibilities as requested

Requirements

What you’ll need

High School Diploma, GED or Equivalent Certification Required
At least one year of experience working in a call center environment or healthcare or IT
Excellent communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
Ability to learn software and systems
Have excellent phone/customer service skills along with high attention to detail
Enthusiastic about being on the forefront of healthcare and impacting patient lives positively.

Benefits

Comp & perks

100% Remote
Health Insurance (Medical, Dental, Vision)
Health Savings Account
Flexible Spending (Medical and Dependent Care)
Employer Paid Life and AD&D (Supplemental available)
Paid Vacation and Sick Leave, Wellness Days, and Paid Holidays
Culture of ownership, transparency, and results — where the best ideas rise
Directly impact patient access nationwide