Member Service Representative – Part-time, Permanent

Access Credit Union

Member Service Representative handling financial transactions and member inquiries for Access Credit Union. Ensuring efficient service delivery and fostering member relationships in a community-focused environment.

Posted 7/17/2026part-timeLac Du Bonnet • 🇨🇦 CanadaJunior💰 CA$20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in processing financial services and balancing transactions while providing exceptional customer service. Proficient in resolving member inquiries and cross-selling financial products to enhance business development.

Highest-signal resume keywords

Customer Service ExperienceInterpersonal SkillsAttention to DetailRisk Management KnowledgeProficient Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Services ProcessingTransaction BalancingProblem ResolutionCross-SellingBusiness Development

Soft Skills

Strong Communication SkillsAbility to Work Under Pressure

Certifications & Qualifications

Grade 12 Diploma

Industry Keywords

Financial IndustryMember AccountsDeposit Instruments

About the role

Key responsibilities & impact

Process over the counter financial services in an efficient and professional manner
Balance transactions including ATM, night deposits and the cash drawer on a daily basis
Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff
Proactively respond to member inquiries in all mediums (in person, answering the branch phone, respond to email)
Cross-sell all credit union products; solicit new members; foster business development through service excellence

Requirements

What you’ll need

Grade 12 diploma or equivalent
Business Administration or other post-secondary education would be considered an asset
Minimum of 1-year previous experience in customer/member service role
Strong interpersonal and communication skills, both verbal and written
Attention to detail with high degree of accuracy
Ability to work in fast-paced environment and perform well under pressure
Basic knowledge of risk management within the financial industry
Proficient computer skills

Benefits

Comp & perks

100% company paid health benefits
Employer-matched pension plan
Continuing education opportunities
Career advancement opportunities