Retail Lending Officer I

Access Credit Union

Retail Lending Officer at Access Credit Union responsible for personal credit functions. Assessing loan viability and building member relationships to promote credit union products.

Posted 7/3/2026full-timeMorden • 🇨🇦 CanadaMid-LevelSenior💰 CA$51,139 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member relationship management, sales of financial products, and adherence to regulatory compliance within the credit union sector. Proficient in risk management and maintaining high standards of customer service while effectively managing loan processes.

Highest-signal resume keywords

Member Relationship ManagementSales of Financial ProductsRisk Management KnowledgeCustomer Service ExperienceRegulatory Compliance Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit Application ProcessingLoan Documentation AdministrationSales TechniquesRisk AssessmentFinancial Product Knowledge

Soft Skills

Interpersonal SkillsCommunication SkillsAttention to DetailDecision-MakingAbility to Work Under Pressure

Tools & Technologies

Computer Proficiency

Certifications & Qualifications

Diploma/Certificate in Business or Finance

Industry Keywords

Credit Union ActPrivacy ActAnti-Money LaunderingTerrorist Financing ActCredit Union Loan Policies

About the role

Key responsibilities & impact

Identify member needs and sell a full range of credit union products and services, including loans and mortgages, lines of credit, credit cards, etc.
Complete credit applications thoroughly ensuring that all relevant information is included and analyzed in supporting recommendations within established limits and procedures.
Communicate to the member all terms and conditions of any credit, product being presented, ensuring that all products sold are consistent with the member’s needs and risk tolerance.
Ensure instructions outlining the conditions of lending products clearly laid out (loan type, interest rate, security, searches, liens, etc.).
Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
Work directly with the loans processing department to ensure timely and accurate administration of documentation.
Control loan delinquency through communication with the member prior and subsequent to the loan being granted.
Maintain and document a systematic collection procedure for early identification and follow up of problem accounts.
Operate as the primary contact for assigned members, managing the relationships on behalf of the credit union to ensure the members’ needs are met and the relationship remains profitable.
Pro-actively work to retain and expand existing member relationships, while pursuing new sources of business.
Responsible for resolutions of member concerns and escalating when required to the appropriate person or department.
Provide input into the development of and support the achievement of branch sales goals.
Actively participate in regular staff meetings providing input when necessary.
Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.

Requirements

What you’ll need

Grade 12 diploma
Diploma/Certificate from a recognized post-secondary institution with focus on business or finance or equivalent is an asset
Understanding and adherence to relevant policies and procedures including but not limited to, the Privacy Act, Anti-Money Laundering, and Terrorist Financing Act, the Credit Union Act and Credit Union Loan Policies
Previous customer service and/or sales experience
Demonstrated desire to serve others in a friendly and professional manner
Ability to identify and willingness to act upon sales and service opportunities
Strong interpersonal and communication skills, both verbal and written
Ability to work in fast-paced environment and perform well under pressure
Ability to prioritize using sound judgment to make timely and effective decisions
Attention to detail with high degree of accuracy
Knowledge of Access Credit Union’s products and services
Ability to follow standardized policies and procedures
Knowledge of risk management within the financial industry
Proficient computer skills

Benefits

Comp & perks

100% company paid health benefits
employer-matched pension plan
continuing education
career advancement opportunities