Vice President

• Provide leadership and direction to the Retail banking team
• Develop and maintain working relationships with all Access Civic Credit Union leaders and employees
• Establish the overall vision and direction for the implementation of strategic planning goals and objectives into department operational and individual staff goals
• Develop and implement strategies to improve performance
• Communicate all operational policy and procedure changes to staff
• Monitor the level of member service provided by all staff and provide coaching when required
• Execute campaigns that contribute to department and organizational objectives
• Ensure all staff actively participate in selling/promoting Access Credit Union products/services

Vice President, Service Excellence

SVP, Alliance Leader

SVP, Professional Services