Define architecture and design options/solutions, ensuring technical soundness and optimal design.
Drive architectural “-ilities” (scalability, reliability, security, etc.) and maintain alignment with mission goals.
Lead ServiceNow teams in designing and developing both out-of-the-box and custom solutions.
Oversee development efforts, enforce best practices, and champion code quality, security, and technical debt management.
Collaborate with project managers, clients, and developers to ensure cohesive strategies and effective execution across all phases of development, testing, and deployment.
Partner with leadership and clients to define challenges, risks, dependencies, and strategic outcomes.
Own technical architecture and design deliverables, including roadmaps, diagrams, and technical sessions.
Support product backlog refinement, planning, and prioritization activities.
Assist with escalated issues related to customized applications, security settings, workflows, and integrations.
Facilitate solution design sessions, code reviews, and advocate ServiceNow best practices.
Provide accurate work effort estimates for new projects and enhancements.
Contribute to all phases of the software development lifecycle using iterative methodologies.

Requirements

ServiceNow Certified Technical Architect and/or ServiceNow Certified Master Architect
Ability to obtain ITIL Certification within 30 days of onboarding
Ability to obtain a Certified Scrum Master Certification within 30 days of onboarding
7+ years in a hands-on technical leadership/architect role, with at least 3+ years focused on ServiceNow.
Prior experience as a developer using JavaScript in ServiceNow
General knowledge of CSDM in ServiceNow
US Citizenship
Must be able to obtain Public Trust clearance

Benefits

Health insurance
Professional development opportunities
Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

architecture designServiceNow developmentJavaScripttechnical debt managementcode qualityscalabilityreliabilitysecuritysoftware development lifecycleiterative methodologies

Soft Skills

leadershipcollaborationcommunicationproblem-solvingstrategic planningrisk managementproject managementteam advocacyfacilitationestimation

Certifications

ServiceNow Certified Technical ArchitectServiceNow Certified Master ArchitectITIL CertificationCertified Scrum Master Certification