Analyze organizational needs and design technology-integrated processes and systems
Assess current business operations and identify customer requirements
Define future-state solutions that align with organizational goals
Research, gather, and synthesize information to optimize business models
Collaborate with cross-functional teams to translate business needs into technical requirements
Support agile development projects on the ServiceNow platform
Focus on requirements gathering, functional testing, and process optimization

Requirements

General understanding of ServiceNow's architecture and capabilities
1+ years of experience supporting requirements gathering and functional testing for agile development projects in ServiceNow
ServiceNow Public Sector Digital Services (PSDS) OR Customer Service Management (CSM) experience
ServiceNow Certified System Administrator (CSA)
Active secret clearance required

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

requirements gatheringfunctional testingprocess optimizationagile developmentServiceNow

Soft Skills

collaborationanalysissynthesis

Certifications

ServiceNow Certified System Administratoractive secret clearance