Employee Onboarding Specialist

Accendra Health

Employee Onboarding Specialist supporting hiring managers, candidates, and onboarding workflows for Accendra Health’s home-based healthcare services. Managing applicant systems, background checks, forms, and ServiceNow cases.

Posted 8/18/2026full-timeRemote • 🇲🇽 MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication while managing onboarding processes and utilizing applicant tracking systems. Proficient in problem-solving, analysis, and process improvement to enhance team efficiency.

Highest-signal resume keywords

Workday Applicant Tracking System ExperienceMS Excel ProficiencyCustomer Service SkillsProblem-Solving SkillsCommunication Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Applicant Tracking System ManagementBackground Check ManagementMSS Transaction ManagementSpreadsheet Data InterpretationProcess Improvement

Soft Skills

Strong Communication SkillsPersonal EffectivenessCredibilityProactive Closure Drive

Tools & Technologies

ServiceNowMS OfficeMS ProjectRingCentralEmissary

Industry Keywords

OnboardingHiring Process SupportCandidate AssistanceCompensation CollaborationBusiness Acumen

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Onboard teammates accurately and on time from offer letter through the first week of employment
Support hiring managers throughout the hiring process
Assist candidates with application questions and technical issues
Manage onboarding tasks in the applicant tracking system and background checks
Collaborate with compensation on manager questions, new job creation, and job offers
Partner with recruiters by answering or escalating questions
Follow up with hiring managers on onboarding progress and notify them of delays
Ensure new-hire forms are properly completed and signed
Identify process improvements and present ideas to the team
Manage incoming cases in ServiceNow
Manage MSS transactions
Perform other duties as assigned

Requirements

What you’ll need

A four-year college degree or equivalent experience is required
At least two years of previous experience is required
Strong customer service skills with a proven track record
Hands-on, efficient, and great communication skills
Ability to proactively drive closure to open items
Business acumen
Problem-solving and analysis skills
Communication proficiency
Personal effectiveness and credibility
Computer skills
MS Excel, MS Office, and MS Project required
Workday applicant tracking system or another applicant system experience is required
ServiceNow, RingCentral, and Emissary experience recommended, but not required
English reading, writing, and verbal skills
College-level mathematical proficiency and ability to understand, interpret, and develop spreadsheet data

Benefits

Comp & perks

Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs