Customer Relations Liaison

Accendra Health

Customer Relations Liaison maintaining patient and account relationships for Accendra Health’s home healthcare services. Coordinating equipment orders, authorizations, deliveries, and patient support across assigned medical accounts.

Posted 8/18/2026full-timeConcord • New Hampshire, New York, Vermont • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong relationship management and customer service skills while effectively coordinating patient services and healthcare products. Proficient in documentation management and compliance with healthcare regulations.

Highest-signal resume keywords

Customer Relationship ManagementHealthcare Equipment KnowledgeDocumentation ManagementPatient Service CoordinationValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Mathematical ProficiencyAccessExcelPowerPointMS ProjectVisioWord

Soft Skills

Interpersonal SkillsProblem-SolvingCommunication Skills

Industry Keywords

Home HealthcarePatient CareQuality AssuranceMedical EquipmentUtilization Processes

About the role

Key responsibilities & impact

Maintain relationships and favorable contacts with current accounts and patients
Act as the single point of contact for assigned accounts
Respond to customer needs, concerns, and complaints
Consult with clients and referral sources on products and necessary equipment
Obtain and manage documentation for orders, service scheduling, billing, and payment
Manage account follow-up functions after setup
Contact patients to confirm orders and communicate financial obligations
Assess patient needs and promote company products and services during office visits
Proactively identify and resolve issues with medical groups and on-site departments
Explain contracted products and services to medical and provider groups
Assist with utilization processes and member transitions related to capitation switch-outs
Coordinate patient services with physicians and medical groups
Develop strategic institutional relationships to enhance patient care
Participate in quality assurance and performance improvement initiatives
Follow up on authorizations, CMNs, renewal CMNs, and prescriptions
Instruct patients on basic use of respiratory therapy, durable medical, oxygen, and other healthcare equipment within training and licensure limits
Respond to emergency calls and on-call needs during and outside regular business hours
Coordinate timely discharges with Customer Care and Branch Customer Service teams
Operate a personally owned vehicle for job functions
Set up and deliver home healthcare products and services
Perform other required duties

Requirements

What you’ll need

High School diploma required
At least 2 years of related experience
Must be at least 21 years of age or older at the time of hire
Demonstrated ability to build and maintain solid working relationships with internal and external customers
Must learn and comply with all personal vehicle requirements for safe and compliant use
Must participate in and successfully complete ongoing training and development
Must be geographically located within the assigned territory
Must possess a valid driver’s license
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, and Word
English reading, writing, and verbal skills
Basic mathematical proficiency and ability to understand, interpret, and develop spreadsheet data
Ability to travel by plane and automobile if applicable
Ability to operate a motor vehicle safely in varied weather and traffic conditions
Ability to lift or move up to 25 pounds frequently and up to 40 pounds occasionally
May be required to receive vaccinations and participate in medical assessments and testing
Must wear personal protective equipment consistent with role hazards

Benefits

Comp & perks

Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
Ongoing training and development