AccelOne

Help Desk Technician

AccelOne

full-time

Posted on:

Location Type: Remote

Location: Argentina

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About the role

  • Assist in designing and applying standard configurations for user workstations and devices
  • Deploy, configure, and set up new machines and user accounts
  • Provide daily troubleshooting and debugging for internal systems and applications
  • Perform regular system maintenance, including patches and software updates
  • Assist with user account setup and termination for Cebu-based employees
  • Manage hardware and software license inventory
  • Enforce and maintain strict security and access control procedures
  • Coordinate troubleshooting and escalations with external vendors when needed
  • Monitor system logs to ensure compliance with IT policies and report issues to management
  • Maintain local servers and related hardware infrastructure
  • Provide off-hours and weekend support as required
  • Perform other IT-related duties as needed

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • At least 2 years of experience providing IT user support and troubleshooting in an office environment
  • Strong experience with Windows 10 troubleshooting and maintenance
  • Hands-on experience working with servers, networks, switches, and cabling
  • Solid knowledge of LAN and WAN troubleshooting
  • Experience working with VPNs
  • Ability to understand and work with GPG/PGP across different email clients
  • Experience maintaining and troubleshooting Microsoft Office
  • Experience supporting and maintaining custom or “home-grown” software solutions
  • Willingness to provide off-hours and weekend support
Benefits
  • 100% Remote work
  • Competitive compensation aligned with experience
  • Opportunity to work with a globally distributed, highly technical team
  • Professional growth in a security-focused, international environment
  • A collaborative and people-first culture that values accountability and continuous improvement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows 10 troubleshootingsystem maintenanceLAN troubleshootingWAN troubleshootingVPNsGPGPGPMicrosoft Officeserver managementnetwork management
Soft Skills
troubleshootingdebuggingcommunicationproblem-solvingteam coordinationuser supportattention to detailtime managementadaptabilitycustomer service