Accellor

Full-stack Engineer

• Lead the end-to-end migration of applications and databases from our infrastructure to the target environment.
• Assess existing application architecture, dependencies, and database integrations to define migration roadmaps.
• Collaborate with cross-functional teams (DevOps, DBAs, Network, Security) to ensure seamless transition.
• Re-architect or modernize legacy applications where needed to align with our standards.
• Optimize infrastructure for scalability, cost efficiency, and performance.
• Create detailed documentation for infrastructure, migration processes, and post-migration support.
• Implement best practices for CI/CD, infrastructure automation, and system monitoring.
• Troubleshoot complex application and infrastructure issues, providing long-term solutions.
• Mentor junior engineers and provide technical leadership during migration phases.

Infrastructure/Application Staff Engineer, Migration Specialist

Salesforce Developer

• Accellor is a trusted digital transformation partner that uses best-of-breed Cloud technology to deliver superior customer engagement and business effectiveness for clients.
• We’ve created an atmosphere that encourages curiosity, constant learning, and persistence. We encourage our employees to grow and explore their interests. We cultivate an environment of collaboration, autonomy, and delegation – we know our people have a strong work ethic and a sense of pride and ownership over their work. They are passionate, eager, and motivated – focused on building the perfect solution but never losing sight of the bigger picture.
• We are seeking a highly skilled Salesforce Technical Support Manager for L1 and L2 levels, particularly with ServiceNow experience, responsible for overseeing the support team, ensuring efficient and timely resolution of Salesforce and ServiceNow-related issues, and fostering positive customer experience. This includes managing support staff, maintaining system health, handling escalations, and driving continuous improvement initiatives.
• Key Responsibilities:
• Team Management: Supervising and mentoring the L1 and L2 support teams, including performance management and professional development.
• Incident Management: Handling escalated incidents and service requests from the L1 team, focusing on complex issues and platform errors within Salesforce and ServiceNow.
• System Monitoring and Maintenance: Regularly assessing platform performance, identifying bottlenecks, and implementing proactive solutions to ensure optimal functionality and user satisfaction.
• Escalation Management: Managing the escalation process between L1 and L2 teams, ensuring smooth transitions and timely resolution of complex issues.
• Documentation and Knowledge Base: Maintaining and updating documentation, processes, and procedures related to both Salesforce and ServiceNow.
• Continuous Improvement: Identifying opportunities to enhance the support process, improve customer satisfaction, and streamline workflows.
• Collaboration: Working closely with other teams, such as development, engineering, and product, to resolve issues and drive platform improvements.
• Reporting: Developing and managing operational metrics reporting and dashboards for both Salesforce and ServiceNow.

Salesforce Technical Support Manager

Backend Engineer

• Design, develop, and maintain enterprise-grade Java applications.
• Utilize Cursor to streamline coding, debugging, and documentation.
• Collaborate with cross-functional teams to gather requirements and deliver robust solutions.
• Implement best practices for code quality, performance, and security.
• Perform code reviews and mentor junior developers.
• Troubleshoot and resolve complex technical issues.

Infrastructure/Application Staff Engineer, Migration Specialist

Salesforce Technical Support Manager

Senior Java Developer, Cursor Experience Required