Senior Client Success Manager

Accelerated Digital Media

Senior Client Success Manager at OuterBox focusing on client relationships and digital media strategy execution. Collaborating with internal teams to optimize client projects and performance.

Posted 6/16/2026full-time🇺🇸 United StatesSenior💰 $85,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong, trust-based relationships with clients and key stakeholders.
Serve as the primary point of contact, ensuring consistent satisfaction, long-term retention, and strategic alignment throughout the partnership.
Develop a deep understanding of each client's business goals, target audience, and competitive landscape.
Translate that knowledge into tailored strategies that leverage OuterBox's full capabilities to drive meaningful results.
Conduct regular performance reviews with clients and internal teams, delivering clear, data-driven insights and actionable recommendations.
Collaborate across disciplines to develop and deliver comprehensive, full-funnel media strategies that meet client objectives.
Continuously monitor and analyze campaign performance across channels.
Lead the onboarding experience for new clients, ensuring a seamless transition, clear expectations, and a strong foundation for a successful long-term partnership.
Act as a trusted resource for clients when challenges arise, addressing inquiries and resolving issues promptly.
Partner with sales and account teams to identify organic growth opportunities within existing accounts.

Requirements

What you’ll need

Bachelor's degree in Marketing, Advertising, Business, or a related field.
3+ years of experience in client strategy management or account management
3+ years in a Performance Media Agency
Proven track record of managing and optimizing digital media campaigns.
Strong analytical skills and the ability to interpret data to drive decisions.
Excellent communication and presentation skills.
Proficiency in digital marketing tools and platforms, including CRM systems.
Ability to manage multiple clients and projects simultaneously.
Detail-oriented with strong organizational and time-management skills.

Benefits

Comp & perks

High-character, fun, and cohesive work culture
Competitive base salary
PTO that is genuinely encouraged
Affordable, low-deductible health insurance plans
Supplemental benefits, including employer-paid life insurance, short & long term disability insurance
401k with company match
Remote work flexibility
Supportive, transparent, and accessible leadership that welcomes ideas, insights & feedback
Professional/individual development stipend
Summer Fridays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client strategy managementaccount managementdigital media campaignsdata analysisdigital marketing

Soft Skills

relationship buildingcommunicationpresentationorganizationaltime managementanalytical