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Client Success Manager 3
Accelerated Digital MediaClient Success Manager at OuterBox managing client relationships and project execution for successful outcomes. Delivering tailored marketing solutions while analyzing performance metrics for continuous improvement.
About the role
Key responsibilities & impact- Serve as the primary point of contact for a portfolio of clients
- Provide strategic guidance, offering tailored marketing solutions
- Proactively communicate with clients to ensure satisfaction
- Manage end-to-end project delivery, from campaign planning to performance analysis
- Collaborate with internal teams to ensure projects are completed on time
- Analyze campaign performance metrics to drive performance improvements
- Monitor client satisfaction metrics and gather feedback
Requirements
What you’ll need- 3-5 years of experience preferred
- Demonstration of exemplary performance may supersede the experience requirement
- Strong organizational and communication skills, both written and verbal
- Proficiency in project management tools and a solid understanding of organizational best practices
- Ability to excel in a fast-paced environment, managing multiple priorities simultaneously while maintaining attention to detail
- Experience in a client service role preferred
- Strong data analysis skills
Benefits
Comp & perks- High-character, fun, and cohesive work culture
- Competitive base salary
- PTO that is genuinely encouraged
- Affordable, low-deductible health insurance plans
- Supplemental benefits, including employer-paid life insurance, short & long term disability insurance
- 401k with company match
- Remote work flexibility
- Supportive, transparent, and accessible leadership that welcomes ideas, insights & feedback
- Professional/individual development stipend
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisproject management
Soft Skills
organizational skillscommunication skillsclient serviceattention to detail