AI Client Success Manager

Accelerated Digital Media

AI Client Success Manager responsible for guiding clients in AI implementations and monitoring engagement health in a remote-eligible role with periodic travel expectations.

Posted 4/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients across active AI engagements
Guide clients through AI implementations
Monitor client health across AI engagements
Document client outcomes and workflow wins
Partner with the AI team on delivery handoffs
Build and maintain a library of onboarding materials
Act as an internal AI adoption resource
Stay current on AI model capabilities and emerging tools
Support the sales team on expansion conversations
Measure and report on AI service line performance

Requirements

What you’ll need

3–7 years of experience in a digital agency, MarTech, SaaS, or AI consulting
Genuine, daily fluency with AI tools
Comfortable leading conversations with VP- and C-level stakeholders
Demonstrated ability to translate business pain points and data into a clear narrative
Understanding of digital marketing service delivery
Experience with AI platforms such as Claude, ChatGPT, or similar
Familiarity with digital marketing analytics (GA4, Ahrefs, or similar)
Strong organizational skills

Benefits

Comp & perks

Cohesive Culture + Good Humor + Combined Skills = Awesome Results
Team-centric work culture rooted in trust, respect, accountability, appreciation, fun, and collaboration
Recognized as a Top Workplace by The Plain Dealer & Cleveland.com for three consecutive years (2022–2024)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI implementationsAI model capabilitiesdigital marketing service deliverydigital marketing analytics

Soft Skills

client managementcommunicationorganizational skillsstakeholder engagementnarrative development