Directly manage the lifecycle of our tool stack (Google Workspace, Slack, Zoom, Asana) and monitor partner-hosted and DNS environments (Kinsta, Cloudflare, Heroku).
Oversee the Jira Service Management queue, ensuring that onboarding, offboarding, and daily support are handled with a "partnership" mindset that empowers users of all technical levels.
Manage the procurement and tracking of hardware and maintain strict protocols to protect confidential information across our diverse partner network.
Lead mid-to-large scale technical projects (e.g., system migrations, security audits, or new partner integrations) from conception to completion.
Utilize your background in structured programming and database management to troubleshoot JavaScript-based applications and manage data queries/reporting pipelines.
Compose and edit clear, inclusive policies and procedures that remove technical "gatekeeping" and ensure all partners can navigate our systems.
Identify opportunities to responsibly integrate AI into operational workflows.
Build internal AI assistants for documentation search, service desk support, and knowledge management.
Support internal teams and partner organizations in experimenting with and developing AI-powered tools, prototypes, and workflows that improve operational efficiency and accessibility.
Collaboratively audit our platforms for security vulnerabilities and algorithmic bias to ensure our tech stack remains equitable.
Partner on the evaluation of new tools, prioritizing vendors who align with our anti-racist values and ethical data practices.
Jointly "interrogate" the needs of new incubated partners to design technical infrastructures that set them up for long-term success.

Requirements

Commitment to social change. Accelerate Change is a mission-driven workplace focused on civic engagement with BIPOC and low-income communities. You have a demonstrated commitment to this work and you’d like to be part of a team of people who do, too.
3-5 years experience with key responsibilities: We’re looking for someone who has at least 3 years of experience with high-level System Administration or IT Management experience and experience managing mid-to-large scale technical projects.
Strong management background with a proven track record of supporting remote teams and organizations.
Excellent interpersonal skills with the ability to build positive working relationships with diverse employee groups and external partners at all levels.
Skilled at handling multiple objectives and projects for both yourself and your team members in a fast-paced environment.
Demonstrated ability to integrate equity into technical outputs—from vendor selection to ensuring support is accessible to all.
Proven ability to handle sensitive information with the highest level of confidentiality.
Deep knowledge of Google-centric environments, database management, and Javascript applications. A background in development is preferred.
Bachelor’s Degree in Computer Science, Information Systems, or a related field is preferred. Google Workspace Administrator, CompTIA A+, Project+, or Security+ is preferred.

Benefits

Flexibility for work and life: Unlike a lot of places, we actually believe that people should only work 40 hours each week, except for occasional sprints that require more time in a week. We also trust everyone to make a schedule that works for them, as long as you’re able to join all necessary meetings.
Health care at the beginning of your employment with individual premiums fully covered and cost-share for dependents.
Vision and dental plans are available at-cost to the individual.
15 paid vacation days, 6 paid holidays, 3 paid floating holidays each year and 7.5 paid sick days each year
Professional development funds, with renewal of funds each fiscal year
Cell phone and internet reimbursement (or co-working reimbursement): We acknowledge that working from home requires using your own internet and phone for work purposes so we offer a set reimbursement amount for cell phone and internet usage. If working from home isn’t for you, we also have the option for folks to rent a co-working space and get reimbursed for their monthly costs.
Need-based educational loan assistance after 3 months
401K contributions and matching program available at the beginning of your employment
Annual office closure during the last week in December

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system administrationIT managementproject managementdatabase managementJavaScriptdata queriessecurity auditsAI integrationtechnical infrastructure designtechnical troubleshooting

Soft Skills

interpersonal skillsrelationship buildingteam supportmulti-taskingconfidentialityequity integrationcommunicationcollaborationproblem-solvingleadership

Certifications

Google Workspace AdministratorCompTIA A+Project+Security+Bachelor's Degree in Computer ScienceBachelor's Degree in Information Systems