Jr. Renewal Account Manager

Accela

full-time

Posted on: 8/21/2025

Location: 🇺🇸 United States

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💰 $34 - $36 per hour

Junior

CloudSFDC

About the role

The Jr. Renewal Account Manager will manage customer renewals by coordinating with Sales management, Customer Success, Finance and Legal. This role will establish strong customer relationships, help drive customer satisfaction, and document and close annual renewals. You will also manage order creation in NetSuite and ensure bookings are accurately entered before they pass to Finance.
Engage with customers and partners to renew subscription and support revenues
Lead renewal contract negotiations and achieve on-time contract booking
Understand and apply Accela sales processes and policies
Learn to build quotes and update customer data in Salesforce
Assist cross sell / upsell opportunities and work with field sales team to generate incremental revenue
Contribute to forecast and drive deals to close in committed timeframe
Collaborate with Sales and Customer Success to drive customer satisfaction
Meet or exceed renewal quotas
Train to book orders in NetSuite in a timely manner

2+ years of experience in renewals account management preferably in high-tech industry
Bachelor’s Degree in Business Administration, Finance or related field
Solid understanding of sales processes and methodologies
Strong organizational skills with ability to manage multiple projects
Excellent analytical skills with strong attention to detail
Excellent written and verbal communication skills
Experience working in an entrepreneurial, fast-changing environment that requires strategic thinking, resourcefulness, results-oriented decision making and commitment to excellence
Demonstrated experience with collaboration between Sales, Customer Success, Finance and Legal to help drive customer renewals to closure
Must be familiar with Salesforce.com, CPQ tools, NetSuite, MS Excel, and MS PowerPoint