Account Manager

• The Jr. Renewal Account Manager will manage customer renewals by coordinating with Sales management, Customer Success, Finance and Legal. This role will establish strong customer relationships, help drive customer satisfaction, and document and close annual renewals. You will also manage order creation in NetSuite and ensure bookings are accurately entered before they pass to Finance.
• Engage with customers and partners to renew subscription and support revenues
• Lead renewal contract negotiations and achieve on-time contract booking
• Understand and apply Accela sales processes and policies
• Learn to build quotes and update customer data in Salesforce
• Assist cross sell / upsell opportunities and work with field sales team to generate incremental revenue
• Contribute to forecast and drive deals to close in committed timeframe
• Collaborate with Sales and Customer Success to drive customer satisfaction
• Meet or exceed renewal quotas
• Train to book orders in NetSuite in a timely manner

Jr. Renewal Account Manager

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