MAS Consultant
Accela
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $110,000 per year
Job Level
Mid-LevelSenior
Tech Stack
JavaScriptSQL
About the role
- Manage ticket intake and triage from customer contacts
- Monitor and oversee MAS support tickets, including routing and escalation
- Create, disable, or modify Accela platform user accounts and permissions
- Support service pack and release testing and provide proactive guidance on client-led testing for major releases
- Escalate advanced troubleshooting items when needed
- Build and modify workflows, business rules, and automations
- Develop and adjust fee calculations
- Configure and resolve urgent system issues
- Create and update reports (SSRS, Crystal Reports)
- Implement advanced scripting and automation for existing configurations
Requirements
- Experience implementing and supporting the Accela Civic Platform
- Strong communication skills with the ability to present technical concepts clearly
- High aptitude for complex problem analysis and resolution
- Strong organizational and time management skills; detail-oriented and self-driven
- Background in IT business analysis, design, development, testing, documentation, and system administration
- Experience supporting highly technical and complex enterprise information systems
- Bachelor’s Degree in Computer Science or related field (desired)
- Accela Bronze Certified Implementation Professional (desired)
- Certified Scrum Developer or equivalent Agile experience (desired)
- Certified JavaScript Developer (desired)
- Proficiency with reporting tools (SSRS, Crystal Reports) (desired)
- Experience with Accela Citizen Access, Accela IVR, and Accela GIS (desired)
- Experience with T-SQL, PL/SQL (desired)
- Experience with Accela data migration tools (desired)
Benefits
- Annual bonus target awarded based on company and individual goal achievement
- Flexible time off
- Comprehensive medical, dental, and vision plans
- Family planning benefits
- 401(k) retirement savings plan with company match
- Health savings account with company contributions
- Flexible spending account
- Life, accident, and disability coverage
- Business travel insurance
- Employee assistance programs
- Other well-being benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Accela Civic PlatformSSRSCrystal ReportsT-SQLPL/SQLscriptingautomationbusiness rulesworkflowsfee calculations
Soft skills
communication skillsproblem analysisproblem resolutionorganizational skillstime managementdetail-orientedself-driven
Certifications
Accela Bronze Certified Implementation ProfessionalCertified Scrum DeveloperCertified JavaScript Developer