Operations Support Analyst – Contractor

Accela

Contractor to support email deliverability operations for Accela's Public Portal product. Focused on resolving email delivery failures and ensuring communications reach recipients.

Posted 5/12/2026contractRemote • 🇺🇸 United StatesJunior💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Monitor and triage email delivery issues reported through Salesforce support cases related to Public Portal notifications
Use SendGrid administrative tools to look up blocked email addresses, identify the cause (bounce, block, spam complaint), and unblock when appropriate
Update Salesforce cases with resolution notes and confirmation of action taken
Communicate clearly and professionally with support engineers and customers through case comments
Track recurring patterns in email delivery failures and flag systemic issues to Support leadership
Maintain a simple log of unblock actions for reporting and trend analysis
Meet defined service-level targets for case response and resolution

Requirements

What you’ll need

1+ year of experience in customer service, email administration, IT helpdesk, or technical support
Comfortable navigating web-based administrative dashboards and tools
Strong attention to detail and able to follow consistent processes accurately
Clear, professional written communication
Reliable internet connection and able to work standard U.S. business hours

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Accela Website LinkedIn All Job Openings 201 - 500 employees Founded 2000 🏛️ Government ☁️ SaaS 🏢 Enterprise Government
SaaS
Enterprise Accela is a leader in providing cloud-based solutions designed to modernize government services. Their unified suite of innovative applications focuses on building more connected communities through enhanced efficiency and secure data management. Accela empowers local and state governments by streamlining processes such as building permits, licensing, cannabis regulation, and environmental health. With a focus on civic solutions, Accela aims to improve public sector operations by eliminating data silos and facilitating better interactions with residents. By leveraging their SaaS platform, governments can enhance service delivery, increase transparency, and reduce operational costs, leading to significant time and cost savings. Operations Support Analyst – Contractor Job not on LinkedIn 🔥 1 minute ago 🇺🇸 United States – Remote 💵 $20 - $25 / hour ⏳ Contract/Temporary 🟢 Junior 📞 Support Engineer 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Monitor and triage email delivery issues reported through Salesforce support cases related to Public Portal notifications
Use SendGrid administrative tools to look up blocked email addresses, identify the cause (bounce, block, spam complaint), and unblock when appropriate
Update Salesforce cases with resolution notes and confirmation of action taken
Communicate clearly and professionally with support engineers and customers through case comments
Track recurring patterns in email delivery failures and flag systemic issues to Support leadership
Maintain a simple log of unblock actions for reporting and trend analysis
Meet defined service-level targets for case response and resolution 🎯 Requirements
1+ year of experience in customer service, email administration, IT helpdesk, or technical support
Comfortable navigating web-based administrative dashboards and tools
Strong attention to detail and able to follow consistent processes accurately
Clear, professional written communication
Reliable internet connection and able to work standard U.S. business hours Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs WordPress Support Developer 🕒 March 18 WP Buffs 1 - 10 Website LinkedIn All Job Openings WordPress developer managing support tickets and site edits for clients at WP Buffs. Providing updates and optimizations while ensuring clear communication through a support system. 🇺🇸 United States – Remote 💵 $22 / hour ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required WordPress Support Engineer 🕒 March 4 Cayuse Holdings 501 - 1000 🏛️ Government 🤝 B2B 🔒 Cybersecurity Website LinkedIn All Job Openings Zscaler Support Engineer implementing Zscaler solutions with remote work flexibility. Responsible for security management and troubleshooting connectivity issues in a distributed network environment. 🇺🇸 United States – Remote 💵 $75 / hour ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required Cloud DNS Firewalls Python TCP/IP View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

email administrationtechnical supportSalesforceSendGridcase managementtrend analysisservice-level targets

Soft Skills

attention to detailprofessional communicationcustomer serviceproblem-solving