Consultant – Managed Application Services

Accela

Consultant providing Accela System Administration and enhancements for government entities in managed application services. Collaborating with complex clients to ensure successful technology implementation and support.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with large and complex government entities to provide Accela System Administration and System Enhancements
Manage ticket intake and triage from customer contacts
Monitor and oversee MAS support tickets
Create, disable, or modify Accela platform user accounts and permissions
Support service pack and release testing
Provide proactive guidance on client-led testing for major releases
Build and modify workflows, business rules, and automations
Develop and adjust fee calculations
Implement advanced scripting and automation for existing configurations

Requirements

What you’ll need

Strong communication skills with the ability to present technical concepts clearly
High aptitude for complex problem analysis and resolution
Strong organizational and time management skills; detail-oriented and self-driven
Experience implementing and supporting the Accela Civic Platform
Background in IT business analysis, design, development, testing, documentation, and system administration
Experience supporting highly technical and complex enterprise information systems

Benefits

Comp & perks

Flexible time off
Comprehensive medical, dental, and vision plans
Family planning benefits
401(k) retirement savings plan with company match
Health savings account with company contributions
Flexible spending account
Life, accident, and disability coverage
Business travel insurance
Employee assistance programs
Other well-being benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Accela System AdministrationAccela platform user account managementworkflow modificationbusiness rules developmentautomation implementationscriptingfee calculationsservice pack testingrelease testingticket triage

Soft Skills

communication skillsproblem analysisproblem resolutionorganizational skillstime managementdetail-orientedself-driven