Learning and Development Manager – Instructional Design
USAA
Cloud
Salary
💰 $120,000 - $140,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Outbound Product Management serves as the voice of the customer within Accela; focuses on external aspects of product lifecycle, including marketing, sales enablement, customer feedback, and go-to-market strategies.
- Define business use cases with customers, partners and key stakeholders.
- Communicate business value and the technical rationale behind product decisions.
- Define strategies for implementation pricing and revenue opportunities.
- Define and validate product strategy for Accela’s products.
- Validate released features meet product strategy and goals; evangelize strategy and drive roadmap discussions.
- Evangelize solutions and best practices to expand platform usage; be the voice of the market with customers, prospects, and partners.
- Learn details of upcoming releases to ensure smooth adoption; educate and train the sales field on new initiatives.
- Represent customer perspective in collaboration with inbound product manager; collaborate with Product Marketing on go-to-market materials.
- Engage with customers to drive adoption, referenceability and success stories; evaluate segments and opportunities with Sales.
- Maintain awareness of the competitive landscape; define product positioning with cross-functional teams; collaborate with leadership to define success criteria; build KPIs; manage experimentation lifecycle.
- Communicate about Accessibility and related laws and WCAG.
Requirements
- Previous experience in process automation-oriented enterprise software, low-code configuration tools
- Technical expertise in SaaS application architecture
- History of using customer and market research to drive decision making
- Able to bring order to complex systems by identifying patterns in customer usage
- Proven track record of delivering successful enterprise software or SaaS products
- Proven stakeholder management skills working with a cross-functional team to influence and lead across all parts of a geographically distributed organization
- Proven experience working in a product driven company building a successful solution
- Previous experience presenting product vision, business results and driving collaborative discussion among large teams, to business stakeholders and executives
- Experience as a product owner in an agile environment
- Have led a migration of legacy products and feature sets to newer products/technology
- Experience identifying and addressing customer needs, building relationships with customers, and communicating with customers in a clear and knowledgeable manner
- Strong organizational and analytical skills with a track record of measuring and reporting key performance indicators including revenue, market adoption, margin and up-sell/cross sell "DESIRED QUALIFICATIONS" bullets:
- Experience with Accessibility conformance, using Accessibility tools like AXE, JAWS, Total Validator; Have taken any general or specific training in Accessibility for the web.
- Experience working with State and Local government.
