Transportation Care Coordinator

ACC Premiere

Customer Care Coordinator managing non-emergency medical transportation calls. Ensuring members receive exceptional service through clear communication and problem-solving.

Posted 7/25/2026full-timeRemote • Alabama, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $12 - $12 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication and adaptability to meet diverse member needs. Proven experience in handling complex interactions and taking ownership of responsibilities in a call center environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center EnvironmentVerbal Communication SkillsTroubleshooting TechnologyAdaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingTechnology Diagnosis

Soft Skills

Exceptional Customer ServiceProfessionalismAccountabilityAdaptability

Industry Keywords

Inbound CallsOutbound CallsMember InteractionsComplex Situations

About the role

Key responsibilities & impact

Handle high volumes of inbound and outbound phone calls from members and facilities
Deliver exceptional customer service while handling escalated or complex member interactions
Consult with members to understand their needs and identify appropriate transportation options
Communicate clearly and professionally using strong verbal communication skills
Adapt your approach to support a wide range of member personalities, needs, and situations

Requirements

What you’ll need

At least 2 years’ customer service experience in a call center environment
Experience with diagnosing and troubleshooting technology
Excellent written and verbal communication skills
Adaptable and open to change
Professionalism in all aspects of work
Accountability to take ownership of tasks and responsibilities

Benefits

Comp & perks

Health, dental, vision, and life insurance
401(k)
Daily Pay
Employee assistance program
Gym membership subsidy
Referral Program