Senior Family Support Educator

Acadia Pharmaceuticals Inc.

Senior educator supporting Rett families through treatment education and patient support. Serving Pacific Northwest communities for Acadia Pharmaceuticals’ neurological disease therapies.

Posted 8/19/2026full-timeRemote • Idaho, Oregon, Washington • 🇺🇸 United StatesSenior💰 $136,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient education and support within the healthcare sector, with a strong focus on rare diseases and product launch strategies. Possesses exceptional communication, organizational, and collaboration skills to effectively engage with patients, caregivers, and healthcare professionals.

Highest-signal resume keywords

Patient EducationRare Disease ExpertiseCross Functional CollaborationHealthcare ComplianceEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SupportClinical EducationTherapy ManagementMicrosoft OfficeHIPAA CompliancePatient AdvocacyBudget ManagementIn-Service EducationSpeaker Program ModerationCommunity Engagement

Soft Skills

Empathetic ListeningOrganizational SkillsTime ManagementAdaptabilityCommunication Skills

Certifications & Qualifications

Bachelor’s DegreeRNMSNMBA

Industry Keywords

Pharmaceutical ExperiencePatient Assistance ProgramsMedicaid ExpertiseMedicare ExpertiseField Environment

About the role

Key responsibilities & impact

Provide expert field-based patient education and support throughout the Rett treatment journey
Serve as a dedicated point of contact for Rett families’ on-label clinical education questions about disease state and product education
Educate patients, caregivers, and care team members through in-person, telephone, and virtual interactions
Determine individual patient and caregiver needs and provide appropriate education and resources throughout the patient journey
Support the assigned territory and collaborate with Marketing, Sales, Patient Access, Medical Affairs, Advocacy, and other internal partners
Provide disease-state, product, therapy-management, and Acadia Customer Support Program insights to internal stakeholders
Help develop tools and resources addressing educational gaps and therapy-management strategies
Moderate, lead, and present caregiver speaker programs as needed
Attend community events within the assigned territory
Provide reactive in-service education to physician offices about the educator role and patient-support resources
Identify leadership, training, mentorship, and development opportunities
Ensure all internal and external actions comply with laws, regulations, policies, and Acadia values

Requirements

What you’ll need

Bachelor’s degree, with an emphasis in life sciences preferred; RN, MSN, MBA is a plus
Minimum of 8 years of relevant healthcare or pharmaceutical experience for Senior Family Support Educator, including at least 5 years in patient support or education
Clinical backgrounds such as nursing, social work, patient advocacy, or tenure within a specialty area may be considered equivalent to industry experience
Equivalent combination of relevant education and applicable job experience may be considered
Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred
Strong background and understanding of field environment in healthcare industry
Strong history of successful cross functional collaboration
Demonstrated success in leading without authority
Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs strongly preferred
Patient-centric mentality with emotional intelligence and empathy
Empathetic listening skills
Exceptional organizational and time management skills
Understanding of HIPAA rules and regulations related to patient privacy
Strong written and verbal communication and presentation skills
Excellent computer skills, including Microsoft Office products: Outlook, Excel, Word and PowerPoint
Ability to manage expenses within allocated budgets
Ability to learn quickly, work flexibly and independently, and adjust to changing circumstances
Ability to travel up to 70%, depending on territory
Ability to meet additional local, state, and federal vaccination requirements for in-person field activities and events

Benefits

Comp & perks

Competitive base, bonus, new hire and ongoing equity packages
Medical, dental, and vision insurance
Employer-paid life, disability, business travel and EAP coverage
401(k) Plan with a fully vested company match 1:1 up to 5%
Employee Stock Purchase Plan with a 2-year purchase price lock-in
15+ vacation days
13 -15 paid holidays, including office closure between December 24th and January 1st
10 days of paid sick time
Paid parental leave benefit
Tuition assistance
Discretionary bonus and equity awards