Associate Director – Financial Services

Academy of Art University School of Game Development

Lead the Student Financial Services team at Academy of Art University. Overseeing financial support operations and collaborating across departments to enhance the student experience.

Posted 4/29/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $80,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and manage the Student Financial Services team, including hiring, coaching, and performance management
Oversee all aspects of student financial support, including Financial Aid, Veteran Affairs, alternative loans, international payments, and cash payments
Build and track meaningful production, quality, and customer service metrics to drive team success
Partner closely with Admissions to support incoming students and ensure a smooth onboarding experience
Collaborate with Student Services to meet the ongoing needs of continuing students
Work cross-functionally with IT to enhance systems and improve team efficiency
Contribute to the Student Services Committee to align financial services with the academic mission
Foster strong collaboration across departments to create a cohesive, student-centered experience
Develop and monitor KPIs to ensure timely, accurate communication with prospective and current students
Partner with CMD to maintain high-quality service standards

Requirements

What you’ll need

A strong background in Financial Aid or Student Financial Services
Proven leadership skills with the ability to delegate effectively and develop team members
A thoughtful, hands-on management style—you invest time in your leaders and help them grow
Experience building and using metrics to improve performance and service delivery
A collaborative mindset and the ability to work across departments

Benefits

Comp & perks

Health insurance
401k options
Paid vacation based on years of service (15 days' accrual at start)
Paid holidays
Paid sick leave
Commuter benefit program
Opportunity to take one undergraduate course tuition free each semester

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Financial AidStudent Financial Servicesperformance managementKPI developmentmetrics trackingservice delivery improvement

Soft Skills

leadershipdelegationteam developmentcollaborationcommunicationmanagement style