Community Placement Coordinator

Acacium Group

Community Placement Coordinator managing healthcare worker placements for service users with complex care needs. Provide support through call handling and relationship management.

Posted 5/30/2026full-timeEdinburgh • 🇬🇧 United KingdomMid-LevelSenior💰 £24,785 - £26,000 per yearWebsite

About the role

Key responsibilities & impact

Handle inbound and outbound calls to nurses and healthcare support workers in order to book them into shifts in the various community settings, ensuring their skillset matches the shift requirements.
Liaise with healthcare workers to respond to queries and gain availability for current and future shifts.
Upload and update service users shift information onto our system, ensuring this is communicated to new workers.
Develop good relationships with the service users family, providing a supportive and empathetic approach.

Requirements

What you’ll need

Delivering customer service via email and inbound and outbound calls
Administration with experience using Microsoft packages
Healthcare experience is a bonus, but not essential!

Benefits

Comp & perks

Pensions scheme
free mortgage broker service & life assurance
Wellbeing Benefits - Employee Assistance Programme.
Digital Health & Wellbeing App.
Mental, Social, Physical & Financial Workshops
Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
Discounts. Shopping, lifestyle & cinema discounts

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationrelationship buildingempathyadministration