Senior Systems Engineer, Solutions and Support

Acacia Center for Justice

Senior Systems Engineer responsible for designing and supporting Acacia's core IT systems. Involves infrastructure management, staff support, and vendor coordination.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $96,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDNSServiceNow

About the role

Key responsibilities & impact

Administer and support Microsoft 365, Entra ID, Azure, AWS, and related identity and cloud services.
Maintain and improve access management, permissions, administrative roles, and service account governance.
Support DNS, Cloudflare, SSO, SCIM, SAML, MFA, and related identity integrations.
Ensure systems are documented, supportable, and not dependent on individual knowledge.
Manage Windows and Mac endpoints through Intune, N-Central, Apple Business Manager, and related tools.
Support endpoint security deployments, including Arctic Wolf, Aurora, Defender, DNS Filter, Sysmon, and similar tools.
Maintain device inventory, compliance status, software deployment, patching, and endpoint readiness.
Administer and support core SaaS platforms such as 1Password, Slack, Zoom, Box, ClickUp, Smartsheet, Data Shuttle, Adobe, Verizon, Growrk, Allwhere, and related systems.
Provide direct support to staff for technical issues when needed.
Design practical, secure, and maintainable solutions for internal business needs.
Coordinate with vendors, MSPs, security partners, and implementation partners.
Create and maintain runbooks, system diagrams, access inventories, SOPs, and support documentation.

Requirements

What you’ll need

5+ years of experience in systems administration, infrastructure engineering, endpoint engineering, or IT operations.
Strong hands-on experience with Microsoft 365 and Entra ID administration.
Experience managing Windows and Mac endpoints.
Experience with Intune, Apple Business Manager, RMM tools, or similar endpoint management platforms.
Experience administering SaaS platforms and managing user access.
Experience with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar.
Strong troubleshooting skills across identity, endpoint, SaaS, and user support issues.
Ability to provide direct staff support while also owning higher-level systems work.
Strong documentation and communication skills – written and verbal.
Proven ability to work from an agreed plan, raise blockers early, and provide timely status updates.

Benefits

Comp & perks

Medical/Dental/Vision- Some plans at $0 cost to the employee
Employee Assistance Program
20 days per year of vacation time
12 days per year of sick time
5 personal days
4 organization-wide Wellness Days
11 observed holidays, including the last week of December
First time home office set-up stipend
Internet Stipend
401k with 5% employer contribution, no employee participation required.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Systems AdministrationInfrastructure EngineeringEndpoint EngineeringIdentity IntegrationsAccess ManagementService Account GovernanceDocumentationTechnical SupportUser Access ManagementPatch Management

Soft Skills

Communication SkillsProblem-Solving Skills