ACA Group

Application Support Engineer

ACA Group

full-time

Posted on:

Location Type: Hybrid

Location: Pittsburgh • Florida • Illinois • United States

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Tech Stack

.NETSQL

About the role

  • conduct analysis, troubleshooting, and diagnosis of incidents related to brokerage account connections
  • validate system-generated outcomes against clients' expected data
  • manage cases comprehensively, including logging, monitoring, updating, prioritizing, and resolving calls, emails, and indirect inquiries promptly
  • capable of fixes, code enhancements, and optimization, with minimal assistance
  • collaborate with developers and product owners to determine corrective actions or feasible workarounds for incident resolution
  • assist clients in establishing connections for brokerage accounts
  • offer recommendations to key stakeholders and leadership, leveraging insights to advocate for both internal and external users
  • demonstrate proficiency in meeting deadlines, delivering exceptional support, and producing progress reports and documentation of client responses

Requirements

  • strong analytical mindset
  • excellent communication skills
  • ability to troubleshoot and resolve data-related issues efficiently
  • familiarity with financial concepts, including understanding transactions, holdings, and securities
  • Bachelor’s degree, with a preference for a concentration in technology or finance
  • MS SQL proficiency is must
  • excellent proficiency in reading, writing, and comprehending the English language
  • strong database (MS SQL) development skills
  • in-depth knowledge of stored procedures
  • familiarity with SQL DBMS interface and integrated tools
  • professional experience in C#.NET and/or C#.Core
  • ability to read, understand, and modify code (code-competency) for diagnosis, escalation, and resolution
  • capable of working independently, managing multiple tasks, and prioritizing effectively
  • proficient in thriving within a fast-paced, small-team environment
  • solid organizational and problem-solving skills with a keen eye for detail
Benefits
  • medical and dental coverage
  • 401(k) plans
  • paid time off options
  • flexible work environment
  • time off for designated ACA Paid Holidays
  • Summer Fridays
  • Personal/Family Care
  • leaves of absence when needed to support your physical, financial, and emotional well-being
  • unique benefits such as Student Debt Forgiveness and Pet Insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
MS SQLC#.NETC#.Coredatabase developmentstored procedurescode modificationtroubleshootingdata analysisincident resolutiondata validation
Soft Skills
analytical mindsetcommunication skillsproblem-solving skillsorganizational skillsability to work independentlytime managementcollaborationattention to detailability to prioritizecustomer support