Emergency Management Case Managers – Leads, Individual Assistance

AC Disaster Consulting

Emergency case managers guiding disaster survivors through assistance programs and recovery barriers for AC Disaster Consulting. Coordinating client support, documentation, resource advocacy, and community partnerships across Washington.

Posted 8/9/2026full-timeTacoma • Washington • 🇺🇸 United StatesSenior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management, including effective communication, problem resolution, and adherence to policies and procedures. Capable of managing workloads while maintaining confidentiality and ensuring compliance with program requirements.

Highest-signal resume keywords

Case Management ExperienceClient Services DocumentationConfidential Record MaintenanceStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case ManagementClient Services DocumentationRecord KeepingProgram Requirements UnderstandingProblem ResolutionData Analysis

Soft Skills

Effective CommunicationMultitaskingDetail-OrientedSelf-Motivated

Industry Keywords

Social ServicesEmergency ManagementDisaster RecoveryState and Local Government Familiarity

About the role

Key responsibilities & impact

Work as part of the Case Management team and perform assigned duties
Attend meetings and conference calls with clients and homeowners
Attend training on program requirements and apply required policies and procedures
Manage an individual case management workload
Ensure productivity and communications that support accurate, efficient, compliant program processing and tracking
Understand program needs, policies, departmental process flows, and standard operating procedures
Review records for inconsistencies, investigate and resolve issues using analysis and customer service skills
Communicate, resolve, and escalate problems and concerns according to proper protocols
Perform other duties as assigned

Requirements

What you’ll need

At least one year of professional case management, social services, emergency management, or disaster recovery experience
At least one year of experience documenting client services and maintaining confidential records
High school diploma or equivalent
Must be 18 years of age or older
Eligibility to work in the United States without employer-sponsored visa is required
Must pass company and applicable client background checks and reference checks upon offer of employment
Strong familiarity with state and local governments
Ability to communicate effectively verbally and in writing
Ability to maintain confidentiality with sensitive customer and internal information
Ability to multitask
Highly organized, detail-oriented, and self-motivated
Must be willing to travel and deploy to client sites for extended periods
Ability to work evenings and weekends when required
Ability to manipulate up to 25 lbs. repetitively throughout the day as needed

Benefits

Comp & perks

Temporary positions are not benefits eligible except where required by law
Reasonable accommodation for individuals with disabilities
Equal Opportunity Employer
E-Verify process for candidates who are offered and accept a position