IT Support Analyst

AC Disaster Consulting

IT Support Analyst providing onsite technical support while assisting with cybersecurity initiatives for AC Disaster Consulting. Collaborating to enhance disaster recovery services through reliable technology.

Posted 4/11/2026full-timeDenver • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $35 per hourWebsite

Tech Stack

Tools & technologies

AzureCyber SecurityDNSTCP/IP

About the role

Key responsibilities & impact

Provide onsite IT support at the Denver office and travel to nearby locations (within approximately 50 miles) as needed.
Troubleshoot and resolve hardware, software, and connectivity issues that cannot be addressed remotely.
Diagnose and resolve network and WiFi issues impacting operations and service delivery.
Support printer environments, including coordination and escalation with vendors (e.g., Xerox, Verizon).
Assist with workstation setup, deployment, upgrades, and lifecycle management across ACDC and Bayaud.
Ensure technology systems remain reliable, secure, and accessible for staff delivering mission-critical services.
Coordinate with external vendors, ISPs, and service providers to resolve technical issues.
Work independently onsite while effectively managing priorities across multiple locations.
Support the implementation and ongoing maintenance of cybersecurity controls aligned with CMMC, NIST CSF
Assist with cybersecurity documentation, audits, and evidence collection to support compliance readiness.
Monitor and respond to endpoint security alerts using tools such as SentinelOne, including basic threat investigation and remediation.
Help manage endpoint security, identity and access controls, and security monitoring tools.
Identify and remediate basic security gaps in systems and processes to protect organizational and community data.
Support validation that systems, controls, and documentation align with contractual and regulatory requirements.
Help gather, organize, and maintain evidence for audits, assessments, and RFP responses.
Contribute to security awareness initiatives and assist with training tracking.
Collaborate with leadership and senior technical staff to confirm compliance posture for awarded and prospective work.

Requirements

What you’ll need

High school diploma or equivalent required.
4+ years of demonstrated experience in IT support, systems administration, or cybersecurity
4+ years documented understanding of Windows systems, workstations, and basic networking (TCP/IP, DNS, WiFi).
4+ years documented familiarity with cybersecurity frameworks like CMMC, NIST CSF
CompTIA A+ Certification
Associate’s or Bachelor’s degree in Information Technology, Cybersecurity, or a closely related field preferred.
Certifications preferred:
CompTIA Security+
Microsoft Azure Security Engineer (AZ-500)
Microsoft Security Operations Analyst (SC-200)
Must be 18 years of age or older.
Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
Must pass company and any applicable client background check and reference check upon offer of employment.

Benefits

Comp & perks

Medical, Vision, and Dental Insurance
Short-Term Disability/Voluntary Long-Term Disability
401(k) Account with Company Match
Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals
Paid Parental Leave
Training and Professional Development Opportunities
Wellness Benefits/Allowance
Corporate Computer
Time off to Volunteer
Cell Phone Allowance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportsystems administrationcybersecurityWindows systemsnetworkingTCP/IPDNSWiFiendpoint securitythreat investigation

Soft Skills

independent workpriority managementcollaborationcommunication

Certifications

CompTIA A+CompTIA Security+Microsoft Azure Security Engineer (AZ-500)Microsoft Security Operations Analyst (SC-200)