Customer Service Lead

Abtrex Industries, Inc

Customer Service Lead overseeing hybrid Simi Valley customer operations for an industrial company. Managing ERP transactions, order fulfillment, audits, KPIs, and customer service team development.

Posted 8/11/2026full-timeSimi Valley • California • 🇺🇸 United StatesSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service management, including overseeing communications, managing ERP transactions, and applying Incoterm knowledge. Proven ability to lead teams, achieve KPIs, and ensure compliance with company policies and audit requirements.

Highest-signal resume keywords

Customer Service ManagementERP Transaction ManagementIncoterm KnowledgeTeam LeadershipKPI Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ERP ManagementCustomer CommunicationPurchase Order ReviewSales Order ManagementPerformance MonitoringOperational ExcellenceAudit ComplianceExport-Controlled Item Access

Soft Skills

CoachingCollaborationAccountabilityPerformance Feedback

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer SatisfactionSales TargetsProcurement LiaisonLogistics CoordinationQuality Assurance

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Oversee daily customer communications, inquiries, and complaints to ensure customer satisfaction
Manage ERP transactions, including quotes, sales orders, delivery, and returns
Apply Incoterm knowledge
Review customer purchase-order contracts
Liaise with Sales, Procurement, Finance, Quality, Warehouse, and Logistics to fulfill sales targets and KPIs
Coordinate with Sales and Procurement to update system backlogs for shipping schedule changes
Comply with company policies and procedures
Support ASAT, IMEX, and external/internal audit requirements
Lead and develop the Customer Service team to drive operational excellence
Set team objectives, monitor performance, and ensure KPI achievement
Provide coaching, training, and performance feedback
Promote collaboration, accountability, and a high-performance culture
Perform other tasks assigned by the supervisor

Requirements

What you’ll need

Bachelor’s degree from an accredited university is required, or equivalent experience of not less than 3 years of supervisory experience
At least 3 years of supervisory experience when used as the education equivalent
Knowledge of Incoterms
Legal authorization to work in the United States
Employment eligibility verification required at hire
Visa sponsorship is not available
Ability to access export-controlled items lawfully

Benefits

Comp & perks

Competitive wages
Comprehensive benefits package
Health insurance (medical, dental, vision)
401k matching program
Paid holidays and vacation
Overtime eligibility