Customer Account Manager

Abtrex Industries, Inc

Customer Account Manager responsible for managing the Rolls-Royce aerospace account. Building customer relationships and driving growth opportunities in the aerospace engine components sector.

Posted 6/23/2026full-timeLaPorte • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Serve as the key primary working level customer interface for the Rolls-Royce aerospace account.
Develop strong, trusting and collaborative relationships with key customer contacts.
Understand the customer’s organization, products and markets including related priorities, issues and opportunities to best position Howmet to serve customer needs.
Identify and prioritize customer business growth opportunities, leveraging key Howmet products, capacity and technical capabilities.
Develop and execute customer account plans to drive consistent commercial strategies, monitor effectiveness and improve overall business health.
RFQ coordination with Howmet sites including alignment of Howmet capabilities with specific customer needs and compliance with Howmet’s governance process.
Business review preparation/oversight including financial analysis, internal presentation, quote preparation and approvals, submittal and customer follow up.
Open items tracking/resolution with Howmet sites to satisfy customer requirements and provide effective dispute mediation.
Customer scorecard analysis including quality and delivery performance correlation and communication.
Oversee concurrent engineering and coordinate joint customer activities.
Customer contract/terms and conditions understanding, development and maintenance including price and portfolio management, alloy elemental management activities, economic indices tracking and other key business items for contract compliance.
Strong, collaborative approach supporting the annual Budget/Long Range Plan process with the sites and customer.
Customer meeting coordination and related preparation assistance with Howmet sites.
Customer on time pay performance monitoring with assistance provided as required in coordination with Howmet sites and Credit organization.

Requirements

What you’ll need

Bachelor’s degree from an accredited institution required.
Minimum of 7 years sales &/or technical related experience, with 3 years of aerospace industry.
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Ability to travel 20% to 50% of the time domestically or internationally as required.

Benefits

Comp & perks

Equal Opportunity Employer
Inclusive environment for all employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial analysisquote preparationcontract managementbusiness growth strategycustomer account planningdispute mediationquality performance analysisdelivery performance analysiseconomic indices trackingalloy elemental management

Soft Skills

relationship buildingcollaborationcommunicationproblem solvingcustomer servicestrategic thinkingnegotiationorganizational skillspresentation skillsteam coordination

Certifications

Bachelor’s degreeITAR compliance