Abtech Technologies

IT Support Engineer

Abtech Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AndroidiOSTCP/IPVMware

About the role

  • Provide Tier 2 support to end users.
  • Provide troubleshooting and technical support remotely via phone, web based tools and email, as well as onsite visits to customer locations.
  • Advise customers regarding the product's proper use and address specific user issues.
  • During problem escalations, act as a liaison between customers and Tier 3 support if necessary.

Requirements

  • 5+ years of system administration experience in a fast paced environment, or 3 years of experience with Microsoft certifications (MCP, MCSE)
  • Windows Desktop Support
  • Basic hardware and software troubleshooting
  • Competent in basic troubleshooting and setup of Microsoft Office
  • Virus / Spyware removal
  • Windows Server system administration (2008R2 and 2012R2 required,)
  • Exchange (Exchange 2010,2013, O365), maintenance, upgrades and troubleshooting
  • Backup administration
  • Strong knowledge of Active Directory in small to midsize network environments
  • Reviewing application and security logs
  • GPO troubleshooting and creation
  • VMware experience
  • Networking / Internet Protocols / Firewall / Router / Wireless access point configuration
  • Solid understanding of TCP/IP networking
  • Experience with SonicWall’s line of networking equipment is preferred
  • Cisco experience a plus
  • Strong written and verbal skills
  • Experience using a help desk ticketing system
  • Ability to handle clients professionally during all interactions with them.
  • Mac skills, especially in relation to connecting Apple products to a Windows based network.
  • Basic iOS and Android skills
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
system administrationWindows Desktop Supporthardware troubleshootingsoftware troubleshootingMicrosoft Office setupvirus removalWindows Server administrationExchange maintenanceActive DirectoryTCP/IP networking
Soft Skills
troubleshootingcommunicationclient interactionproblem escalationliaison skillsprofessionalismwritten skillsverbal skills
Certifications
MCPMCSE